Dealer Relationship Manager â North Houston, TX
Dealer Relationship Manager â North Houston, TX
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Job Description
Your Journey Starts Here:
Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized enabling you to thrive both professionally and personally. Here you will find ample opportunities to connect and collaborate with talented colleagues from around the world sharing insights and driving innovation together. Join us at Santander where you are supported by a culture of engagement and a commitment to your success.
An exciting journey awaits if you are interested in exploring the possibilities We Want to Talk to You!
The Difference You Make:
The Dealer Relationship Manager (Sr. Specialist Dealer Sales) is responsible for developing and maintaining relationships with dealers in their assigned territory advising on the Companys underwriting guidelines programs and products in their specific market and policies and procedures.
They focus most of their time deepening relationships with their dealers by day-to-day management of dealer accounts assisting in the loan process and providing best in class customer service and generally acting as a liaison between their dealerships and the corporate office.
Serves as the lead point of contact for all customer relationship matters.
Ensures the timely and successful delivery of our solutions according to customer needs and objectives.
Develops new business with existing clients and/or identify areas of improvement to meet goals.
Assists with the training and development of associates projects peer to peer ride a longs organizes & manages sales calls & events.
Analyzes and reviews all territory reports to identify business opportunities by dealer and to prepare dealer visit objectives.
Provides best in class customer service through daily interaction with all internal and external associates and dealers.
Answers client queries and identify new business opportunities among existing customers.
Liaises with cross-functional internal teams to improve the entire customer experience.
Establishes and cultivates relationships with all dealership personnel to support growth targets.
Provides training on all programs and initiatives.
Establishes targets within their territory and coordinating meetings with Dealer Principals and Dealer Lending partners.
Facilitates term sheet presentations and collecting financial information and required closing documents.
Assists their Dealer Lending partners with portfolio and relationship management support.
Educates the dealerships about new policies and guidelines.
Conducts sales and finance presentations to demonstrate use of company products.
Provide enhanced level of service for all captive relationships dealer groups and new initiatives to meet defined expectations.
Maintain up to date vendor management for all dealerships within assigned territory.
Actively promote and support all digital offerings.
Manage aged contract inventory to provide operational support and heightened service to dealer partners.
Proactively engage dealers on continuous basis regarding dealer management framework to mitigate risk protect the company and ensure profitability.
Conducts fraud and portfolio training to support efforts in maintaining a positive performing dealer base.
Actively monitor and support internal departments regarding aged liens and outstanding money owed for all dealers within assigned territory.
Negotiate impound fees to dealer partners to assist in recouping revenue.
Provides follow up on approvals given to provide strategy input and competitive intel to internal decision makers.
Communicate legal demands to Dealer Principals as needed.
What You Bring:
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelors degree in related field or equivalent demonstrated through a combination of work experience training military service or education. - Required.
3 years in Auto Finance Sales Client Relations Account Management and/or Relationship Management. - Required.
This is an outside sales position that requires the specialist to reside within the assigned sales territory or within a reasonable commuting distance of North Houston TX to effectively service clients meet with prospects and attend in-person meetings and events. Required.
Flexibility to manage a territory and local travel up to 80% of the time with the occasional overnight as required.
Demonstrable ability to communicate present and influence key stakeholders as appropriate.
Direct experience demonstrating best in class customer service and relationship building skills via outbound sales calls and in person dealership visits.
Excellent written and verbal communication and negotiation skills.
Strong presentation and public speaking skills.
Strong problem-solving skills.
Ability to manage time effectively and prioritize multiple tasks.
Ability to maintain confidentiality.
Ability to resolve disputes to a level that satisfies all parties.
It Would Be Nice For You To Have:
Established work history or equivalent demonstrated through a combination of work experience training military service or education.
What Else You Need To Know:
The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt) the annual range is based on a 40-hour work week. The exact compensation may vary based on skills experience training licensure and certifications and location.
Base Pay Range
Minimum:
Maximum:
Link to Santander Benefits:
Santander Benefits - 2025 Santander OnGoing/NH eGuide ()
Risk Culture:
We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
EEO Statement:
At Santander we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin genetics disability age veteran status or any other characteristic protected by law.
Working Conditions:
Frequent minimal physical effort such as sitting standingand walking is required for this role. Depending on location occasional moving and lifting light equipment and/or furniture may be required.
Employer Rights:
This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.
What To Do Next:
If this sounds like a role you are interested in then please apply.
We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason please contact us at to discuss your needs.
Required Experience:
Manager
Employment Type
Full-Time
