Assistant Service Manager/ Service Advisor
Assistant Service Manager/ Service Advisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Follow This Link to the Video:Why Work At Honda City
Our bustling Service Department seeks an Experienced ASM (Service Advisor) to join our team in exceeding customer expectations surpassing personal and professional goals and growing in their careers. We are always have the work to fit your drive and exceed your financial goals.
Benefits
- Competitive Compensation Plans
- Medical
- Dental
- Vision
- 401K
- Paid Training
- Paid Vacation
- Company Holidays
- Saturday Lunches
- Employee Discounts on Products and Services
- Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt courteous and effective service.
- Take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries whether phone or in person to assure the customer does not get mishandled.
- Ensure the daily inventory of technicians time is consistently sold to service customers.
- Distribute work between technicians efficiently.
- Answer technical questions about vehicle problems warranties services and repairs.
- Maintain Customer Happiness scores at or above company standards.
- Assist in diagnosing vehicle problems; order parts and tools as necessary.
- Oversee administration of warranty claims as well as training and supervising of service department.
- Set schedules and assigns tasks to service department employees.
- Reinforces company policies and adheres to company standards.
- Encourages compliance with applicable laws and regulations.
- Maintain good working relationship with factory(s) and foster positive employee relations.
- Collaborate with upper management to make service department hiring and discipline decisions.
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and self-motivated
- Able to work with little supervision
- Clean driving record and valid drivers license
Required Experience:
Manager
Employment Type
Full-Time
