Sr. Customer Success Manager, Robotic Surgical Technologies (North Haven, CT)
Sr. Customer Success Manager, Robotic Surgical Technologies (North Haven, CT)
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$ 143200 - 214800
1 Vacancy
Job Description
At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. Youll lead with purpose breaking down barriers to innovation in a more connected compassionate world.
A Day in the Life
POSITION DESCRIPTION:
The Senior Customer Success Manager will be a key member of the Medtronic RST Customer Success and Field Service Organization. The Senior Program Manager will support the establishment of Customer Success initiatives inclusive of process metrics and communication in U.S. This position will partner closely with our Sales Marketing Start-Up Specialist Training Field Service and other cross functional teams to ensure robust processes and plans are in place to ensure that each customer achieves the goals for their robotic programs with Hugo RAS system.
POSITION RESPONSIBILITIES:
- Enable onboarding of customers and drive successful adoption of Hugo RAS.
- Establish and utilize customer success business systems to monitor account performance and trends and provide data-driven insights to the commercial teams.
- Establish strategic Hugo RAS Program reviews with customers and Medtronic teams as necessary to review the customers robotic surgery programs and to gauge the success of these programs.
- Advocate on the behalf of the customer to ensure they are receiving the right level of support from Medtronic and to ensure that challenges at the accounts are resolved.
- Coordinate the activities with internal stakeholders to ensure customer needs are met and the customer experience is optimal.
- Support customers toward long term operational success by increasing efficiencies through workflow or configuration improvements and other MDT services.
- Help customers navigate best practices product update details and Medtronic resources which are available to support Hugo RAS programs.
- Cultivate strong relationships with key hospital personnel to drive continued value of all available Hugo services and to ensure understanding of their goals and requirements for a successful robotic surgery program.
- Improve existing processes to streamline the customer success and customer experience programs.
- Maintain a deep understanding of the Hugo RAS system and relevant products from the broader Medtronic Surgical portfolio.
- Collaborate with cross-functional teams to integrate customer success into US marketing and training initiatives.
EDUCATION REQUIRED:
- Bachelors Degree in science business or other relevant disciplines
YEARS OF EXPERIENCE:
- 10 years of Clinical Sales Marketing Strategy or Business Development in a highly regulated industry (Medical Device Aerospace etc.)
- 7 years of experience working in the medical device industry in a role that interacted with teams in Operating Room and influenced hospital management
REQUIRED:
- Expert knowledge of Microsoft Project and Microsoft Office tools
- Expertise in Data visualization and insight sharing with customers and internal stakeholders
- Experience in medical device commercialization efforts (sales marketing service) having managed products or services used in the operating room
- Strong communication analytical and presentation skills
PREFERRED QUALIFICATIONS:
- Masters Degree in Business Administration (MBA)
- Independent thinker with the ability to take both a commercial and operational view of complex situations
- Ability to solve highly complex problems across multiple business functions
PHYSICAL JOB REQUIREMENTS:
Physical capabilities to perform the job:
- The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job the employee is regularly required to be independently mobile. The employee is also required to use a computer and communicate with peers and co-workers via a variety of media including telephone email instant message and in-person meetings.
- This position will be required to travel within US and occasionally globally.
WORK ENVIRONMENT:
Office environment where the employee would be standing and sitting most of the day at a desk or in a conference room for meetings.
The above description is intended to describe the general content identify the essential functions of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties responsibilities or requirements.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.
The following benefits and additional compensation are available to those regular employees who work 20 hours per week: Health Dental and vision insuranceHealth Savings AccountHealthcare Flexible Spending AccountLife insurance Long-term disability leaveDependent daycare spending accountTuition assistance/reimbursement andSimple Steps (global well-being program).
The following benefits and additional compensation are available to all regular employees:Incentive plans 401(k) plan plus employer contribution and matchShort-term disabilityPaid time offPaid holidaysEmployee Stock Purchase PlanEmployee Assistance ProgramNon-qualified Retirement Plan Supplement (subject to IRS earning minimums) andCapital Accumulation Plan (available to Vice Presidents and above or subject to IRS earning minimums).
Regular employees are those who are not temporary such as interns. Temporary employees are eligible for paid sick time as required under applicable state law and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.
Further details are available at the link below:
Medtronic benefits and compensation plans
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission to alleviate pain restore health and extend life unites a global team of 95000 passionate people.
We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves. We have the talent diverse perspectives and guts to engineer the extraordinary.
Learn more about our business mission and our commitment to diversity here.
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local law. In addition Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
If you are applying to perform work for Medtronic Inc. (Medtronic) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County you can findhere a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Required Experience:
Manager
Employment Type
Full-Time
