Customer Experience Associate

Through our dedicated associates Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive make a difference and be part of a culture where individuality is noticed and valued every day.

Customer Experience Associate III

Location: Topeka KS

Hours of Operation:8 am 7 pm CST

Wage:

• Customer Experience Associate III Bilingual - $16.75/hr
• Customer Experience Associate III $16.25/hr

Job Description:

As part of the KanCare Clearinghouse Program the Customer Service Representative (CSR) will provide quality customer service in the KanCare Contact Center. The position is responsible for gathering thorough documentation and entering information into various systems

Essential duties may include but are not limited to:

• Dedicated and trained specifically for supporting KDHEs programs systems policies and procedures
• Answers questions about the eligibility process and provides general program information for Family Medical and E&D/LTC Programs
• Responds to calls courteously accurately and concisely
• Provides a high-quality customer service and focuses on the accuracy of information provided
• Evaluates information received through a phone contact and asks appropriate follow-up questions solicits additional information and evaluates the potential impact of the information provided
• Use standard technology: telephones e-mail and web browsers
• Maintain with up-to-date knowledge of regulations policies and guidelines
• Complete all assigned training as necessary

Preferred Skills or Knowledge:

• Knowledge of managed care programs
• Bilingual Spanish/English with the ability to speak and read both languages fluently.
• Active listening skills
• Customer orientated
• Ability to adapt/respond to different types of calls
• Able to multi-task prioritize and manage time effectively
• Must possess good interpersonal and communication skills both verbally and in writing including knowledge of basic grammar spelling & punctuation
• Requires excellent data entry skills the ability to type 28-30 minutes per minute accurately
• Ability to work as part of a team
• Maintain the integrity and confidentiality of all records and communications
• All other duties as assigned.

Minimum Qualifications/Experience

• Minimum of six (6) months experience in KanCare Medicaid programs
• High School diploma or GED equivalent; post-secondary education preferred
• Minimum of six (6) months experience in customer service
• Strong computer skills with the ability to maneuver in complex software systems
• MS Office Outlook and Internet usage experience

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position actual salaries will vary and may be above or below the range based on various factors including but not limited to location experience and performance. In addition to base pay this position based on business need may be eligible for a bonus or incentive. In addition Conduent provides a variety of benefits to employees including health insurance coverage voluntary dental and vision programs life and disability insurance a retirement savings plan paid holidays and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $16.25

At Conduent we value the health and safety of our associates their families and our community. For US applicants while we DO NOT require vaccinations for most of our jobs we DO require that you provide us with your vaccination status where legally this information is a requirement of your employment at Conduent.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race color creed religion ancestry national origin age gender identity gender expression sex/gender marital status sexual orientation physical or mental disability medical condition use of a guide dog or service animal military/veteran status citizenship status basis of genetic information or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to.You may alsoclick here to access Conduents ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs we DO require that you provide us with your vaccination status where legally permissible. Providing this information is a requirement of your employment at Conduent.