Customer Support Specialist

Were looking for a Customer Support Specialist to join us in Bradford

Were seeking a passionate and driven Customer Support Specialist to join our us on a 6 month basis.

As a Customer Support Specialist you will be essential to ensuring that consumers have a great customer experience. You will be the voice of our customer as they embark on an exciting journey in the consumer lending industry. You will act as first line support answering calls and omni-channel contact (Chat and Email) resolving customer queries to ensure the consumer has a positive experience.

Were eager to invest in talented individuals with a strong work ethic proactive and a genuine passion for providing exceptional customer service. We believe that the right attitude coupled with a willingness to learn and grow are key to success in this role.

As a specialist you will also have the opportunity to shape the future of the service we provide to our customer through proactive thinking and a commercial mindset.

We offer a supportive and collaborative work environment where you will have the opportunity to develop your skills and advance your career within the insurance industry. We provide comprehensive training and ongoing professional development opportunities to ensure your success. If youre a highly motivated individual with excellent communication and interpersonal skills a strong attention to detail and a proactive approach to problem-solving we encourage you to apply. Join our team and be part of a company that values its employees and fosters a culture of success.

What will you be doing

• Answering calls from consumers with queries relating to consumer lending

• Responding to live chat and emails from consumers with queries relating to consumer lending

• Determining appropriate actions for the resolution of queries

• Corresponding with all parties professionally to proactively ensure the consumer has a positive experience

• Handle essential administration and operational tasks including account administration

• Delivering exceptional customer service and support to ensure customer satisfaction

• Working to achieve individual team targets and relevant KPIs

• You will be supported by a Team Manager and Senior Manager to ensure you have all the tools to succeed.

We tend to look for people with:

Previous experience in customer telephony support is preferred but not essential
Excellent written and verbal communication skills
Excellent organisation and time-management skills
Excellent communication and interpersonal abilities
Attention to detail and high level of accuracy
A strong work ethic and a proactive approach to problem-solving
Ability to focus on the highest standards of implementation and delivery
Ability to work effectively under pressure and manage multiple tasks simultaneously in a fast-paced environment
At least 2 years experience within a customer facing role at a consumer focused company

Whats in it for you

• Competitive salary
• 25 days annual leave with the option to purchase 5 more
• Access to wellbeing and mental health benefits such as the Calm app personal medical critical illness cover and dental insurance
• Matched pension contribution up to 10%
• Access to our car benefit scheme
• Access to our online learning platform to continue to develop and grow your career with us
• The chance to join an innovative fast-paced and passionate team

Who we are:

Liberty Blume a Liberty Global company is a rapidly growing business services provider specialising in tech-enabled back-office solutions. Our mission is to deliver efficiency scale and value to our customers through Business Procurement and Financial Solutions. If youre curious customer centric and enjoy being one step ahead join us on our scale up journey and unlock your freedom to grow!

Liberty Global is an equal opportunity employer committed to an inclusive environment and accommodating all candidates. Were eager to hear from you no matter your background.