National Repairer Operations Manager
National Repairer Operations Manager
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Job Description
National Repairer Operations Manager
Job No: 676337
Canberra Rest of ACT Various Sydney - Inner Suburbs & CBD Sydney - Outer Suburbs Central Coast Newcastle North Coast South Coast Western NSW NSW - Other Darwin Rest of NT Brisbane - Inner Suburbs & CBD Brisbane - Outer Suburbs Toowoomba Gold Coast Sunshine Coast North QLD Far North QLD Western QLD Central QLD QLD - Other Adelaide Rest of SA Hobart Rest of TAS Melbourne - Inner Suburbs & CBD Melbourne - Outer Suburbs Gisborne Rest of VIC Perth Rest of WA
Permanent Full Time
Insurance
Pay Band 6
- Expression of interest for a critical role in our National Repairer Operations team
- Flexible location nationally
About the role
The National Repairer Operations Manager will support the delivery of best cost quality and customer outcomes through design and delivery of all supplier audits for Motor Claims. This will be achieved through the effective delivery of the national quality audit framework that ensures ongoing capability uplift and continuous improvement across the supply chain. The role will also have accountability for operational technology across the motor claims ecosystem.
What youll do
- Active member of the Motor Claims extended leadership team and integral to achievement of scorecard metrics including average repair costs customer satisfaction average repair times and consistent quality outcomes
- Manage the delivery and execution of a national Audit and compliance framework for the SPIRA (Suncorp Preferred Smash Repair network) network through a team of Motor Performance Advisors
- Manage the operational technology platforms strategy to deliver best in class efficiency and customer outcomes across both assessing and repair portfolios
- Accountable for the strategic relationship with key technology vendors supporting the MotorClaims supply chain
- Collaborate with local operational teams to identify improvement opportunities arising from audit programs and implement relevant remedies including tailored coaching and training programs.
- Proactively research industry trends and technical changes from collision repair OEMs and equipment suppliers and collaborate across the claims teams to develop and implement capability
What youll bring
- Extensive knowledge of the motor assessing and repair industry
- Trade Qualification (preferred) or equivalent Motor Repair/Assessing operational experience
- Proven leadership and coaching skills including experience managing remote teams
- Understanding of State Federal & Code requirements
- Advanced knowledge of motor claims processes and assessment types
If you require any support and adjustments to participate equitably in our recruitment process or in the workplace we encourage you to contact for a confidential conversation.
Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time
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Employment Type
Full-Time
