Senior Manager, Digital Product Onboarding and Servicing Transformation
Senior Manager, Digital Product Onboarding and Servicing Transformation
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Job Description
About this role:
The Digital Commercial Banking and Corporate & Investment Banking group is looking for a dynamic leader to join the Digital Onboarding Implementation and Servicing product leadership team. As the product management group responsible for the digital experiences to support onboarding implementation and servicing journeys for all Commercial and Corporate and Investment Banking clients and the internal tools used by employees we have the ability to make immediate and long-lasting impacts to support our clients and their journey through their lifecycle with Wells Fargo. We are seeking to leverage AI to transform our business model to meet evolving client needs and establish a world class digital brand for this valuable client segment.
The Digital Onboarding and Servicing Transformation Leader for Commercial Banking and Corporate & Investment banking will be responsible identifying and implementing AI use cases to further reimagine and streamline end-to-end product onboarding processes across all relevant groups to deliver a best-in-class digital-first experience for our commercial and corporate clients driving efficiency compliance and client and employee satisfaction at scale.
In this role you will:
- Define a transformation roadmap for client and employee tools leveraging AI technologies to achieve an implementation and servicing target state the is digital-first and client-focused.
- Introduce automation AI and other strategies to eliminate friction improve cycle times and ensure regulatory compliance
- Identify opportunities and strategies for AI programs and initiatives with impact across the business line and may have enterprise-wide impact
- Develop a close partnership with LOB leaders product managers and operational teams to ensure close alignment on roadmap prioritization and sequencing of enhancements in the product implementation and servicing space.
- Champion a client-centric approach leveraging data and feedback to shape the target state for our product onboarding and fulfillment processes.
- Lead initiatives that rely on cross-functional teams including product technology compliance operations and front-line business units to deliver against the roadmap
- Interpret and develop range of policies and procedures for functions with moderate to higher complexity and risk
Required Qualifications:
- 6 years of digital product management or leadership experience or equivalent demonstrated through one or a combination of the following: work experience training military experience education
- 3 years of management or leadership experience
- Experience working in an Agile model
- Experience implementing AI solutions on product platforms
- Understanding of commercial banking and corporate and investment banking
Desired Qualifications:
- Deep expertise in digital platforms AI technologies and client journey mapping
- Extensive experience and understanding of commercial banking products including payments and liquidity products with experience launching complex digital experiences backed by data-driven insights
- Experience driving transformational initiatives at a large organization ideally around implementation and servicing experiences or in a highly complex client and regulatory environment
- Has operated in a large matrixed financial services organization
- Experience with client lifecycle management (CLM) CRM platforms and onboarding technologies
- Ability to influence successfully within a matrixed environment and build effective business partnerships with all levels of team members
- Ability to influence partner and negotiate with senior business leaders to gain commitment to accomplish business goals
- Ability to energize and motivate others; thrives in teams; highly inclusive and collaborative with proven ability to lead through influence vs. authority
- Excellent verbal written and interpersonal communication skills
Job Expectations:
- Ability to work on-site at approved location at least three days a week
- Ability to travel up to 30% of the time
- This position is not eligible for Visa sponsorship
San Francisco CA and New York NY Pay Range: $191000-$305000.00 annually
Pay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements skills experience or work location. The range listed is just one component of the compensation package offered to candidates.
$159000.00 - $305000.00Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits many of which are listed below. VisitBenefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance critical illness insurance and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
Posting End Date:
31 Jul 2025*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit Market Financial Crimes Operational Regulatory Compliance) which includes effectively following and adhering to applicable Wells Fargo policies and procedures appropriately fulfilling risk and compliance obligations timely and effective escalation and remediation of issues and making sound risk decisions. There is emphasis on proactive monitoring governance risk identification and escalation as well as making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements.
Applicants with Disabilities
To request a medical accommodation during the application or interview process visitDisability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Required Experience:
Senior Manager
Employment Type
Full-Time
