Assistant Manager Special Events ICE! - Entertainment
Assistant Manager Special Events ICE! - Entertainment
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Job Description
JOB SUMMARY
Assists in planning and execution of meetings and special events. Assists in the implementation of departmental strategies. Promotes and assists in the execution of all property events with a seamless turnover from sales to operations and back to sales where appropriate. Leads the team to meet and exceed daily/weekly goals including but not limited to sales attendance guest satisfaction safety etc.
CANDIDATE PROFILE
Education and Experience
High school diploma or GED; 2 years experience in hospitality event management food and beverage sales and marketing or related professional area.
OR
2-year degree from an accredited university in hospitality or related major; 1 year experience in hospitality event management food and beverage sales and marketing or a comparable professional area
CORE WORK ACTIVITIES
Assisting in Managing Meetings and Special Events Operations and Budgets
Leads the team to meet and exceed daily/weekly goals including but not limited to sales attendance guest satisfaction safety etc.
Researches and analyzes new products pricing and services of competition.
Assists in apprising property of all groups that will impact property operations.
Assists in execution of event management strategy that is aligned with the companys business strategy and leads its execution.
Conducts daily walk-through of banquet floor to help promote client satisfaction and quality standards.
Learn operate and train employees on software systems used in events such as ticketing retail inventory space usage etc.
Managing Profitability
Assists in developing working relationships with outside vendors and establishing prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property as needed.
Creates opportunities to upsell during event planning.
Assists in managing department controllable expenses to achieve or exceed budgeted goals.
Manages merchandise inventory as needed enhancing merchandise displays to increase sales.
Ensuring Exceptional Customer Service
Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.
Sets a positive example for guest relations.
Interacts with guests to obtain feedback on product quality and service levels.
Responds to and handles guest problems and complaints.
Empowers employees to provide excellent customer service.
Verifies employees understand expectations and parameters.
Strives to improve service performance.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Managing and Conducting Human Resources Activities
Interviews selects and trains employees.
Appraises employees productivity and efficiency for the purpose of recommending promotions or other changes in status.
Provides for the safety and security of the employees or the property.
Monitors employee attendance and records absences/tardiness.
Helps direct supervisors to achieve their own development goals.
Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
The hourly pay range for this position is $25.02 to $25.48. Marriott offers a bonus program comprehensive health care benefits 401(k) plan with up to 5% company match employee stock purchase plan at 15% discount accrued paid time off (including sick leave where applicable) life insurance group disability insurance travel discounts adoption assistance paid parental leave health savings account (except for positions based out of or performed in Hawaii) flexible spending accounts tuition assistance pre-tax commuter benefits and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility waiting period contribution and other requirements and conditions.
The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time with or without notice subject to applicable law.
Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive people-first are committed to non-discrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.
Required Experience:
Manager
Employment Type
Full-Time
