Arizona Department of Education

The Arizona Department of Education is a service organization committed to raising academic outcomes and empowering parents.

Empowerment Scholarship Account (ESA) Section
Phoenix Location

Salary: $51500

Grade: 18

Closing Date: Open until filled

The position is responsible for addressing purchase compliance inquiries and requests providing effective customer communication and support through various channels and ensuring adherence to statutes rules and compliance with the ESA Parent Handbook.
Rare in-state travel may be required for this position.

Candidates should apply with an ability and willingness to work in-office up to five days per week as business needs necessitate.

Review account expenses and completing account closures
Conduct audits on randomly selected ESA accounts to assess program compliance
Identify potential fraudulent activity and/or the need for referral to collections
Participating as a witness in programmatic appeals as required
Collaborate with Team Leads and Manager to address purchase compliance inquiries and requests in a fast-paced environment with shifting priorities
Provide effective communication and support to customers through various channels including order submissions HelpDesk tickets and phone calls
Work with the team to ensure adherence to statutes rules and compliance with the ESA Parent Handbook contributing to the achievement of the teams goals and expectations
Research and escalate constituent concerns utilizing systems and tools to verify compliance standards and interpreting data to ensure accuracy and completeness
Support the ESA Leadership team in reporting data/metrics handling related projects/reports and performing any other relevant functions within the team

Knowledge in:
Customer service principles and practices
Understanding of fraudulent activity detection and escalation processes
Account review processes
Applicants with a degree in business administration accounting audit finance and/or combination of training and relevant experience in the field are preferred.

Skills in:
Excellent customer service and communication skills (both verbal and written)
Strong problem-solving abilities and attention to detail
Effectively prioritize tasks and work in a fast-paced environment
Work collaboratively with team members and management
Proficiency in Microsoft Office


Ability to:
Work independently and without supervision when required or needed
Utilize electronic systems and other tools/resources
Clearly communicate rules and regulations legislative guidelines and program policies to external stakeholders
Capacity to handle customer inquiries and concerns through various communication channels
Capability to support leadership in reporting data and metrics when needed

Preference will be given to those applicants with an associate degree or higher and/or who have knowledge of the ESA program (statutes rules and regulations) and/or are bilingual in Spanish.

Offers are contingent upon successful completion of all background and reference checks required documents and if applicable a post-offer medical/physical evaluation.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business then the following requirements apply:Drivers License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides an excellent comprehensive benefits package including:

Affordable medical dental life and short-term disability insurance plans
Top-ranked retirement and long-term disability plans
Ten paid holidays per year
Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
Sick time accrued at 3.70 hours bi-weekly
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
Deferred compensation plan
Wellness plans

Learn more about the Paid Parental Leave pilot programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page

You will be required to participate in the Arizona State Retirement System (ASRS) upon your 27th week of employment subject to waiting period. On or shortly after your first day of employment you will be provided with enrollment instructions and effective date.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling or emailing Requests should be made as early as possible to allow sufficient time to arrange the accommodation.

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