Manager, Sales Technology & Analytics Enablement (P)
Manager, Sales Technology & Analytics Enablement (P)
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Job Description
Summary of Position:
At Alcon were passionate about enhancing sight and helping people see brilliantly. With more than 25000 associates we innovate fearlessly champion progress and act swiftly to impact global eye health. We foster an inclusive culture recognizing your contributions and offering opportunities to grow your career like never before. Together we make a difference in the lives of our patients and customers. Are you ready to join us
This role is part of Alcons Sales & Sales Support function a team that helps provide access to products across all channels in an effort to drive customer satisfaction with eye care professionals to help people see brilliantly.
Responsible fordeveloping technology solutions forAlconsCustomer Relationship Management (CRM) systems sales promotion platforms ande-Commerce platforms. Responsible foridentifyingbuilding/procuring and integrating new technologies andleading all aspects of the existing Vision Care and Surgical Business to Business(B2B) system. This disciplinewill leverage dashboard technology process automation and system enablement todeliver key insights into user experiences. Transforms raw sales & execution data into actionable information to enable best in class analytics & insights. Leads Digital initiatives manages system performance and technical integration across all platformssupports commercial organization key projects: CRM Performance Management and Market Research.
Key Responsibilities:
The Manager Sales Technology & Analytics Enablement (Professional Path) is primarily responsible for leading the sales technology and analytics division to enhance sales team effectiveness through technology. You will tap into advanced technology and analytics solutions to drive optimal sales processes and support the sales force. Specifics include:
Develop and nurture strong relationships with stakeholders
Prioritize enhancements and new features for digital products
Manage geographical scope including market/region alignment and deployment plans
Identify business opportunities to enhance product adoption
Develop digital dashboards to assess user behavior and performance
Analyze and document business processes
Partner with cross-functional teams to define and document requirements for technical solutions
Create and disseminate communications and training materials to assist teams in transitioning to digital products.
Product
Develops dashboards based on requirements and assigned priority.
Maintains and bugfix dashboards based on bugfix assignments.
Specialized in some dashboards or areas (Owner of a dashboard or expert on execution KPIs).
Process
Documents the development process and bugfix key content (description of the development) final user experience based on templates (2 minutes video demo to be posted as reference).
Participates in special projects based on the level or area of expertise.
Follows Scrum and agile methodology to deploy based on Sprints (grooming effort assessment development testing and release).
Interact with testers and applies required changes before deployment.
Stakeholders
Interacts with other developers in IT as well as with Automation developers to align and coordinate efforts for the expected complete solution success.
Interacts with requestors to understand the enhancement requirements or bugfix during grooming sessions.
Key Requirements/Minimum Qualifications:
- 5-9 years of total experience with 2 years of relevant experience in CRM Analytics (EA)
- Develops maintains and bugfix dashboards based on requirements and assigned priority.
- Documents the development key content and process.
- Specialization in some dashboards or areas.
- Participates in special projects based on the level or area of expertise.
Work hours: 1 PM to 10 PM IST
Relocation assistance: Yes
Employment Scams:Alcon is aware of employment scams which make false use of our company name or leaders names to defraud job seekers. Alcon does not offer any positions without interview and never asks candidates for money. All our current job openings are displayed here on the Careers section of our website where you can search for open positions and apply directly.
If you have encountered a job posting or been approached with a job offer that you suspect may be fraudulent we strongly recommend you do not respond send money or personal information and check our website for current job openings.
ATTENTION: Current Alcon Employee/Contingent Worker
If you are currently an active employee/contingent worker at Alcon please click the appropriate link below to apply on the Internal Career site.
Find Jobs for Contingent Worker
Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment hiring training promotion or other employment practices for reasons of race color religion gender national origin age sexual orientation gender identity marital status disability or any other reason.
Required Experience:
Manager
Employment Type
Full-Time
