Service Specialist II
Service Specialist II
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Job Description
Job Summary
Job Description
What is the opportunity
The primary purpose for this position is to perform daily oversight activities for complex exception based processes to validate department and systems processes are executing as designed and escalate issues as appropriate. In addition incumbent provides analysis processing and customer service support for manual exception-based complex and/or highly specialized Operations processes.
What will you do
- Execute daily department oversight activities for complex exception based processes to validate system processes are executing as designed. Run and analyze reports as required to resolve exceptions ensuring adherence to all regulatory and firm policy requirements. (35%)
- Liaise and provide customer service support for individuals requiring research problem resolution or securing information from other Operations departments RBC Business Units external customers or industry participants. Address escalated questions independently; seeking assistance from Manager or Senior Manager as appropriate following established department procedures. (30%)
- Reduce risk or increase efficiencies by suggesting process changes and system modifications. Participate in testing and implementation of new systems and processes as required. (15%)
- Train and act as a resource for less experienced Operations team members. (10%)
- Provide accurate analysis and processing support for manual exception-based complex and/or highly specialized processes within a specific Operations department. Accurately review verify and/or record data into technology supporting department processes. (5%)
- Perform other duties and responsibilities as assigned. (5%)
What do you need to succeed
Must-have
- 4-year degree from an accredited university or equivalent OR High school diploma or equivalent AND 3 years of securities banking technology and/or job specific industry experience
- 1 year prior securities banking technology industry and/or job specific related industry
Nice-to-have
- Ability to effectively train lead and provide work direction to others
- Ability to handle multiple priorities in a fast paced and deadline driven environment
- Ability to understand and meet business daily support needs on an ongoing basis
- Ability to work independently and within a team environment
- Advanced customer service skills
Whats in it for you
We thrive on the challenge to be our best progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other reaching our potential making a difference to our communities and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits competitive compensation commissions and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic collaborative progressive and high-performing team
- Flexible work/life balance options
- Opportunities to do challenging work
- Opportunities to take on progressively greater accountabilities
- Access to a variety of job opportunities across business
Job Skills
Active Learning Adaptability Communication Customer Service Detail-Oriented Group Problem Solving Interpersonal Relationship Management Product ServicesAdditional Job Details
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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best effectively collaborate drive innovation and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect belonging and opportunity for all.
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
