Customer Service Manager
Customer Service Manager
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Job Description
About Us
Buildsafe is an innovative leader in the building and construction space providing height safety systems and scaffolding solutions. Proudly partnering with some of the countrys largest residential builders we play a critical role in ensuring the safety of thousands of construction workers across Australia.
With operations across Queensland Victoria and New South Wales Buildsafe is a fast-paced ever-evolving business thats built on innovation strong values and a commitment to protecting people on-site. We take pride not just in the solutions we provide but in the way we work focusing on reliability safety and service excellence.
We are all about building strong partnerships with our clients our teams and most importantly our people.
About The Role
Were on the lookout for a National Customer Service Manager to lead and drive our Customer Service and Scheduling teams. The role is based at our Arundel head office; however you will provide national support and manage teams based in Queensland Victoria and New South Wales.
In this fast-moving dynamic role youll be responsible for the daily operations of our scheduling function provide strategic oversight of national service delivery ensuring our trucks and crews arrive safely and on time with the right products to get the job done.
This is a hands-on leadership position where youll coach and develop your team to deliver outstanding customer service optimise schedules and drive operational efficiency. Youll play a key role in the success of our branches ensuring we meet and exceed client expectations across the board.
Key Responsibilities
- Lead mentor and coach your scheduling and customer service teams across QLD and VIC.
- Oversee job scheduling to ensure trucks are coordinated efficiently for multiple sites.
- Work closely with Branch Managers and Supervisors to optimise daily operations.
- Own and manage the Learning Management System (LMS)
- Maintain strong relationships with clients
- Build and maintain collaborative relationships with Sales Estimating Technical Design and Branch Operations teams
- Monitor KPIs and report on team performance and service delivery.
- Identify and implement continuous process improvements to enhance service and efficiency.
- Collaborate with IT and development teams to enhance scheduling tools and systems.
- Succession and workforce planning; Upskill cross train and constantly strengthen your department
- Recruitment and selection of team members
- Performance reviews of staff
About You
Were after someone who is not just a great leader but also passionate about driving results and creating a great team culture. Your ability to problem-solve on the fly juggle multiple priorities and bring a positive and proactive approach will see you thrive in this have experience leading across multiple locations and enjoy bringing remote teams together with a shared vision and standard of excellence. Youre passionate about building scalable systems training programs and feedback mechanisms that drive continuous improvement.
Youll also have:
- Proven experience leading customer service or operations teams in a fast-paced environment.
- Strong scheduling and coordination experience (ideally in construction logistics or similar industries).
- Excellent communication and relationship-building skills.
- A knack for troubleshooting and finding solutions under pressure.
- Strong time management and prioritisation abilities.
- A desire to coach and develop your team to be their best.
- Computer literacy and experience working with scheduling or operational systems.
- A commercial mindset with an eye for driving efficiency and profitability.
We know you have choices. So heres what you need to know!
- Competitive salary package
- Complimentary professional car washes on site
- Ongoing training and leadership development opportunities
- Monthly team lunches
- Corporate uniforms provided
- A supportive leadership team
- Employee Assistance Program
If this sounds like your next career move with your CV and let us know why youd be a great fit!
Required Experience:
Manager
Employment Type
Full-Time
