(CAN) Customer Service Manager
(CAN) Customer Service Manager
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Job Description
Position Summary...
Coordinate Front End operations to provide exceptional customer service ensuring a positive shopping experience and driving customer loyalty. Ensures compliance with Company programs while maintaining operational standards.What youll do...
1. Ensures safe work processes and emergency procedures are followed i.e. safe lifting techniques cleanliness of area evacuations down registers emergency codes theft.
2. Handle customer and Associate concerns and provide guidance as required.
3. Monitors all Front End associates ensuring proper coverage coordinating breaks as well as providing assistance to outlying registers.
4. Provides training to Associates on systems and Company procedures i.e. scanning accuracy productivity company programs and initiatives discounts EAS system safety.
5. Oversees purchase return and exchange transactions and assists with the correction of errors where required providing approvals and verifying processes to meet Company guidelines.
6. Ensures all EAS systems are functioning to standard i.e. Cashiers deactivating Greeters handling issues appropriately completing Failure to Deactivate Logs.
7. Prepares registers for opening and closing daily and supports cashiers by providing change as needed while maintaining front end cash levels and supports process by completing audits on register accuracy.
8. Oversees and promotes all company sponsor programs and initiatives i.e. credit card service Walmart protection plan charity initiatives and discount programs.
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed there are no minimum qualifications.
Age - 16 or olderPreferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed there are no preferred qualifications.
Walmart will accommodate the disability-related needs of applicants and associates as required by law.
Primary Location
2010 50Th Ave Red Deer AB T4R 3A2 CanadaAre you currently a Walmart associate
Please login to your Workday account and use the Find Jobs report to apply for this job.
Required Experience:
Manager
Employment Type
Part-Time
