Application Support Analyst (Senior)

Position Description:

Our team is focussed on the development and operations of accounting IT systems for regulatory management and performance monitoring purposes. We align both with local (America) and global business lines within the Global Banking and Investor Solutions section of the group. We are part of a family of services linked to Finance Risk and Management.
Our current ambitions are to constantly improve the systems used by our business partners migrate legacy applications to a public cloud architecture and promote the growth and adoption of in-house data science platforms. There are also opportunities to get involved with Great Place to Work initiatives as well as interest driven efforts and activities within the Montral Service Center.

WHAT WILL BE YOUR DAY-TO-DAY
Primary tasks related to Functional Application Support Analyst role include but are not limited to:
A hands-on functional support analyst responding users requests analyzing functional process related to technical investigations working with BAs and developers for testing and homologation.
Main responsibility is to be a Point of Contact in AMER for one or more functional lines with respect to users/project requests.

Your future duties and responsibilities:

Study and analyze functional requirements functional issues and bugs processes in fixed income equities securities and processing domain.
Coordinate solution workshops document requirements with BAs and developers
Coordinate with users to produce comprehensive test plan and develop user signoff criteria. Hands-on involvement in analysis and documentation of testing results and review with end-users
Ability to work in group solve/address problems in the root highlight potential issues/improvements
Provide rapid resolution to functional and technical issues and report incidents to the appropriate chain of command. End-users included: Traders Sellers Auditors Middle Office
Solve functional problems in a complex financial environment with varied applications and regional and / or global architectures. Multi-tasking environments
Provide functional and technical expertise (log analysis) to produce and promote quality and sustainable solutions. Define and maintain the application support guide
Communicate with users in connection with application failures
Liaise with teams from New York Paris and BLR
Understand the regulated environment and the constraints of client activity
Perform homologation/post-deployment testing of new releases (quality assurance)
Respond to the user within a set timeframe depending on the severity of the problem document and track (case study issues impact studies action plan)
Timely communication of project production and status to the client and IT management
Effective oral and written communication with the various audiences and at the appropriate levels
Collaboration with the global support team (Paris / Asia) to ensure quality support for end-users

Required qualifications to be successful in this role:

SKILLS AND QUALIFICATIONS:
Technical skills:
Required:
2 years Excel Word Microsoft Power Point
2 years SQL Server
Unix Linux and Windows server environment
LANGUAGE: French English*

Knowledge in Programming
Autosys

Prior Work experience
Required:
Minimum of 2 years as application support analyst (financial industry)
Education
Bachelor Computers/Engineering/Finance or other related university degree

Work Schedule
Availability for on-Call (night/weekend)

Ability to communicate in English both orally and in writing is a requirement as the person in this position will need to collaborate regularly with colleagues and partners in the United States.


Loc: Downtown Montreal

#LI-AR1

Skills:

• English
• French
• AutoSys
• Linux
• MS SQL Server
• Unix
• Windows

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process please let us know. We will be happy to assist.

Come join our teamone of the largest IT and business consulting services firms in the world.