Were Landsec

We are Landsec we build and invest in buildings spaces and partnerships to create sustainable places connect communities and realise potential.

We are one of the largest real estate companies in Europe with a portfolio of retail leisure workspace and residential hubs. Landsec is shaping a better future by leading our industry on environmental and social sustainability while delivering value for our shareholders great experiences for our guests and positive change for our communities.

The Role:

• This operational role will provide critical support to the management team. The role will also involve providing a responsive and pro-active service to customers stakeholders team members and partners.

• Salary: Competitive

The Team:

This role will support the team at Nova n2 62BG and Lucent

Location:

Predominantly working in London Victoria but spending some time at Lucent at Piccadilly Circus.

We operate flexibly but this is not a hybrid role. The majority of time circa 4/5 days per week will be in the office with any additional days needed for home working to be approved by your line manager.

What you will be responsible for:

Operational Responsibility

• Maintain positive relationships with internal and external customers

• Answer telephones and deal with matters in Managements absence if applicable or pass on to the appropriate team member if urgent

• Assist in completing and filing property inspection check lists

• Prepare information for newsletters

• Co-ordinate the process for new customers moving into / out of properties.

• Support and highlight deadlines for Workplace Managers using relevant systems

• Raising jobs through the customer support centre and providing feedback on progress and completion.

• Fully manage business continuity plans

• Keep all Customer handbooks up to date

• Monitor compliance information both Environmental and Health & Safety

• Be main co-ordinator for customer emergency communication system

• Arrange fire drills landlord inspections insurance inspections.

• Day to day liaison and support operations with our Brand Partners (retail units)

Property Records

• Ensure accuracy of all property records and produce reports as required

• Ensure accuracy of all portfolio information on all company portals and workspaces

• Manage administration associated with all tenant fit-out application and occupational documents

Correspondence / Documentation Production

• Assist in the production of agendas reports and presentations

• Take minutes of relevant meetings and circulate within five working days

• Draft standard responses to letters as required

• Print bind and distribute schedules/reports/accounts as requested

• Production of service charge booklets

Customer Surveys

• Action customer NPS survey findings

• Chase for customer responses

• Create and manage action plan

Permits

• Issue and support customers and their contractors with the guide for our online permit systems

• Raise & close permits

• Review RAMS

• Input information onto e-permit system

• Chase contractor for additional information as advised by Workplace Engineering Manager

Environmental & Other

• Scenario test

• Update Waste matrix

• Waste transfer notes

• Cycle surgery

• Procurement

Dependent on Experience

• Opportunity to manage a small property with the support of the Senior Workplace Manager including: creating managing and reconciling property service charge budget; owning customer relationships and being the responsible & accountable person for property operations and compliance.

General

• Perform any other duties as may be required from time to time by the company

Your skills experience and qualifications:

Essential criteria

• A Previous property experience

• Attention to detail

• Strong administration skills

Life and Benefits at Landsec

Diversity and Inclusion

At Landsec we value diversity & inclusion. We work to better reflect the diversity of the communities we work within and empower everyone who works at Landsec to realise their potential.

We strive to ensure all our information and services are accessible to andusableby everyone. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles please get in touch with our recruitment partners by emailing

To find out more about our approach visit our Diversity and Inclusion page.