Visitor Experience Associate (Part-Time/As Needed)

Typical Duties and Responsibilities:

1. Proactively provides friendly and courteous service to members and visitors

2. Assists visitors in navigating museum spaces

3. Ability to work effectively with the public and coworkers

4. Tracking attendance into exhibition galleries

5. Moving stanchions and other equipment placing signage based on business needs

6. Operates coat check checking in visitors personal items

7. Maintain neat and organized workspaces

8. Controls crowds as needed

9. Operates a digital point of sale system as needed

10. Promotes museum membership audio tour and special exhibition sales on-site

11. Informs sells and processes memberships

12. Performs other duties as assigned

Schedule:

• Anticipated start date for this position isSeptember 11 2025

• Must be available to work weekends holidays and some evenings

• Tuesday Saturday and Sunday availability preferred

• Regular scheduled shift times are 9am-5pm and 10:30am-3:30pm (and occasionally during slower times 9am-2pm)

• There will be three paid training shifts scheduled upon hire

• Training shifts begin on Wednesdays and Thursdays are from 9am-5pm and occur during the first two weeks of employment

• Scheduled shifts are made available to employees 14 days in advance

• Ideal candidates will be available to work 3 days per week including at least one weekend day.

• Hours fluctuate pending availability and business needs

Minimum Qualifications:

Education:A High School Diploma/G.E.D. with demonstrated interest/knowledge in hospitality art history or practice education or related fields is a plus.

Work Experience:Must have at least two years of customer service experience.

Skills and Abilities:

• Demonstrated punctuality and dependability

• Commitment and ability to work varying schedules

• Excellent interpersonal manner and ability to communicate information in a clear and concise way

• Demonstrated confidence and enjoyment in interacting and working with the public.

• Dedicated interest in art art history the museum field and a passion for sharing art with patrons

• Ability to communicate problems and conduct constructive problem resolution

• Ability to work quickly and efficiently during busy times

• Ability to handle cash and operate a digital point of sale system

• Ability to maintain confidentiality of patron credit information a professional demeanor accuracy and attention to detail

• Ability to work independently and make decisions in the moment with indirect supervision

• Strong follow-through problem-solving and administrative skills

Working Conditions:

• Standing and walking for up to 6 hours on wood/stone floors throughout the work day

• Lifting objects up to 30 pounds may be required

• Bending twisting reaching pushing pulling and performing repetitive motions may be required

• Dress Code: All black attire

Additional:

COFAM is committed to advancing career opportunities for a diverse pool of qualified and capable talent centering equity and inclusion across all aspects of our recruitment strategy.

The pay rate for this position is $22.00 per hour. There are NO benefits associated with this position.

Application Deadline: Monday July 28 2025 (9pm PST)

If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact

We recommend all new COFAM employees be vaccinated against COVID-19 but this is no longer a requirement of employment. Please contact with any questions.

COFAM is the Corporation of Fine Arts Museums and is the privately funded non-profit corporation which supports the Fine Arts Museums of San Francisco a department of the City and County of San Francisco.

COFAM is proud to be an equal opportunity employer and is committed to a policy of nondiscrimination in all phases of employment in accordance with all federal state and local laws. Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Comprising the de Young Museum in Golden Gate Park and the Legion of Honor in Lincoln Park we are the largest public arts institution in the City of San Francisco and one of the largest art museums in the United States. The de Young designed by Herzog & de Meuron and located in Golden Gate Park showcases American art from the 17th through the 21st centuries international contemporary art textiles and costumes and art from the Americas the Pacific and Africa. The Legion of Honor displays a collection of over 4000 years of ancient and European art including Auguste Rodins The Thinker and houses the Achenbach Foundation for Graphic Arts in a Beaux-Arts style building overlooking Lincoln Park and the Golden Gate Bridge.