DescriptionAdditional Information: This hotel is owned and operated by an independent franchisee Welcome Group Inc. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.
At Welcome Group we dont just welcome guests we welcome you to build your career with purpose pride and possibility. As a Marriott franchise we offer the best of both worlds: world-class hospitality paired with hands-on leadership and a close-knit team.
This position is offered by an independently owned and operated Marriott franchise.
Grow with a Global Brand. Lead with Owning the Welcome.
At Visalia Marriott at the Convention Center a proud franchise partner of Marriott International we are guided by the spirit of Marriott hospitality while embracing the unique character of our local community. We are seeking an enthusiastic and experienced Front Desk Manager to lead our front office team with professionalism warmth and a commitment to service excellence.
This is your opportunity to combine the strength of a global brand with the personal connections of a local hotel team and make a meaningful impact every day.
What Youll Be Responsible For:
Lead train and motivate front desk associates to ensure exceptional guest experiences
Oversee daily operations of the front desk including check-ins check-outs guest requests and issue resolution
Uphold Marriott brand standards in every aspect of guest service and presentation
Manage guest concerns with empathy and efficiency ensuring satisfaction and loyalty
Maintain accuracy of reservations room inventory and billing processes
Partner with other departments (Housekeeping Engineering Sales) to deliver seamless service
Monitor and drive key performance indicators including guest satisfaction scores and service recovery trends
Ensure compliance with Marriott policies and franchise operating procedures
Who You Are:
A natural leader with excellent communication and interpersonal skills
Guest-focused and service-oriented with a positive attitude
Calm under pressure and skilled in conflict resolution
Detail-driven and organized with strong problem-solving abilities
Tech-savvy and comfortable using hotel management systems (FSPMS experience preferred)
What Were Looking For:
2 years of front office or supervisory hotel experience (Marriott experience preferred)
Strong leadership and people-management skills
Proficiency FSPMS and Marriott systems a plus
Excellent communication conflict-resolution and multitasking skills
Ability to work flexible shifts including weekends evenings and holidays
Passion for hospitality and a heart for service
The annual salary range is $69000 to $75000.
Competitive compensation with potential performance-based incentives
Health dental vision and life insurance options
Paid time off and holiday pay
Marriott Explore Travel Discounts for you and your friends & family
Opportunities for professional growth within our hotel and the wider Marriott network
A supportive team culture that values your ideas and contributions
The salary range for this position is $69000 to $75000 annually.
This company is an equal opportunity employer.
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Front Desk Manager
