Customer Service Executive
Customer Service Executive
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Job Description
Key Responsibilities
Handle customer queries across calls WhatsApp emails and social platforms with empathy and professionalism.
Maintain accurate records of customer interactions and follow-ups.
Resolve product/service issues effectively ensuring high customer satisfaction.
Educate customers about our products and help them make informed decisions.
Coordinate with internal teams (sales logistics inventory) for smooth order fulfilment.
Qualifications :
Excellent communication skills in English and regional languages.
Passion for pets and empathy toward pet parents.
Ability to remain calm and polite under pressure.
Previous customer support experience is a plus.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
