Customer Service Consultant - Wedding & Events
Customer Service Consultant - Wedding & Events
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Our Customer Service Consultant Team Member will be responsible in:
- Being part of a specialised team to ensure corporate weddings and events and gifting customers receive end to end personalised service.
- Lead develop and grow sales & GP across individual and shared account bases. Ensure pricing offered to customers is within the agreed sell price and meets margin expectations
- Driving sales and profitability to maximise on all opportunities and potential leads effectively and efficiently.
- Focus on putting customers first building relationships with our customers solving their problems and issues to lead to their retention stickiness and customer satisfaction.
Sounds good Read on.
Here is a taste of what you can expect in this role:
- Work with your venue management plan with the aim to achieve the optimal mix of contact and information sharing. Use technical aids to remain connected to venues.
- Primarily an Inbound Sales role answering phone calls and customer enquiries to identify and resolve customer issues/concerns promptly.
- Come prepared to monthly review sessions offering new ideas thoughtful opportunities and ways to take ownership and drive accountability starting with oneself.
Qualifications :
Requirements for the role:
- Current RSA preferred
- Excellent computer skills able to work across multiple tech platforms
- High attention to detail
- Knowledge of the hospitality industry preferred
- Vibrant personality!
- Availability between 9am - 7pm Monday - Friday including set Saturdays as per roster
Additional Information :
The benefits are good too!
- Once you are onboarded you have the ability to work from the office as well as at home
- Exceptional onboarding and training program to set you up for success with ongoing support available from leaders and peers
- An exclusive discount card for Dan Murphys BWS and other Endeavour Group brands including ALH pubs not to mention discounts from Woolworths and Big W. Endeavour Wellbeing Support our Employee Assistance Program that offers critical incident support career conflict nutrition and lifestyle money family legal and employee assistance.
- Monthly meeting-free days
- Endeavour Group is full of opportunities - use our dedicated learning and development options to grow an idea yourself and your career. This is just the start so dream big.
If drinks and events excite you - and youre close-enough on the requirements wed love to hear from you!
We are together creators
Were big but part of something much bigger. Dan Murphys is one of a number of brilliant retail businesses like BWS ALH Hotels Pinnacle Drinks within the Endeavour Group. Together we create the moments that bring millions of people together. And together we have more fun create more opportunities and score a lot more goals. Were serious about having a good time - creating a safe inclusive and fun place to work. Were all about creating a more sociable future - for our customers and each other.
Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.
#WeAreTogetherCreators #ComeAsYouAre #FeelTheEnergy #DreamBig #LeaveYourMark #DanMurphys #DrinkBetter #EndeavourGroup
Remote Work :
No
Employment Type :
Casual
Employment Type
Casual
