Implementation Manager
Implementation Manager
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Salary Not Disclosed
1 Vacancy
Job Description
*This is an onsite position at the client site*
*Position is contingent on contract award*
Ridgeline is hiring a mission-focused Implementation Manager to play a critical role in the successful deployment of Ridgeline solutions within government systems. As the on-site lead for system implementation training and technical coordination youll act as the second point of contact for the program directly supporting the customer Contracting Officers Representative (COR) and cross-functional stakeholders.
This position requires an experienced professional with strong technical acumen the ability to build rapport across teams and a hands-on solutions-oriented approach to project execution in a high-security environment.
What Youll Do:
- Lead and support the seamless implementation of technical solutions ensuring alignment with mission objectives and customer requirements.
- Deliver structured site-specific training to maximize user adoption and proficiency.
- Serve as the primary on-site technical resource providing expert troubleshooting and system optimization.
- Collaborate closely with the Program Manager to drive integrated project coordination and reporting.
- Conduct proactive site assessments to identify implementation risks and recommend mitigations.
- Maintain an on-site presence during core business hours to enable fast issue resolution foster communication and support high system uptime.
What Success Looks Like in the First 6 Months:
- Complete full onboarding and configuration of the system with minimal disruption.
- Deliver training to all key end-users confirmed by user readiness assessments.
- Establish a strong rapport with the customer and stakeholders becoming a trusted technical advisor.
- Resolve initial implementation challenges with measurable improvements in response time and system stability.
Qualifications :
Must Haves:
- Active TS/SCI clearance
- Proven experience in system implementation ideally in government or high-security environments
- Strong communication and stakeholder management skills
- Proficiency in troubleshooting complex systems and coordinating cross-team efforts
- Experience delivering user training in a technical setting
Additional Information :
Here are some Perks of being a Ridgeliner!
- Flexible PTO holidays
- Generous 401k match benefit up to 10% with an automatic 3% safe harbor contribution and additional matching based on employee contributions.
- Medical (HSA & PPO Plans Available) dental vision disability and life insurance
- Employer Contribution to Health Savings Account (HSA)
- Learning & Development opportunities
- Professional coaching services
- Get the technology you want to do your job
- We have free daily snacks & drinks
Physical Requirements:
- Must be able to remain in a stationary position 50% of the time. The person in this position needs to occasionally move about inside the office
- Constantly work with computers and other information technology equipment
We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender gender identity or expression veteran status or any other characteristic protected by law. We are proud to be an equal opportunity workplace.
If you require a reasonable accommodation to apply for a position with Ridgeline International through its online applicant system please contact Ridgelines Talent Management Department at or contact us through e-mail at
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
