Laboratory Technical Assistant-NU

POSITION SUMMARY

Under the direction of the laboratory manager and designated supervisory staff the Laboratory Technical Assistant NU performs a variety of technical functions including phlebotomy and accessioning in support of diagnostic testing for patient care. Incumbents in this position are scheduled to work less than 1000 hours per year.

PRIMARY RESPONSIBILITIES

Principal Duties:

1. Greets patients verifies patient identity by standard protocol and collects blood specimens using a variety of techniques (venipuncture heel sticks fingerstick). Assures timely and accurate collection of blood specimens.
2. Performs complication-free venipunctures obtaining high quality specimens for laboratory testing through accurate selection of collection tubes and correct technique; demonstrates good judgment in the selection of the collection procedure/site
3. Follows phlebotomy and department policies and procedures; documents collected unable unavailable and cancelled orders accurately according to department protocol.
4. Assures that all specimens are delivered in a timely manner to the laboratory for testing.
5. Provides training in phlebotomy techniques to students laboratory employees or other designated personnel as required.
6. Maintains adequate levels of phlebotomy supplies to perform collection procedures. Maintains phlebotomy tray and working area in an organized sanitary condition at all times.
7. Verify registration and prescription lab orders on outpatients; draw outpatients including glucose tolerance tests.
8. Perform order entry add on receipt and other required functions in the Lab Information System.
9. Process label and centrifuge STAT and routine samples and deliver to appropriate laboratory section for manual or automated processing.
10. Ascertain appropriateness of barcode labeling for automation system; correct problems with barcode labels prior to placement on the system.
11. Receive aliquot process and store reference laboratory samples appropriately for courier pick-up.
12. Notify authorized personnel of specimen errors (labeling QNS etc.) which prevent sample processing.
13. Document all quality occurrences according to the Quality Plan of the Department.
14. Prioritize the processing of specimens according to laboratory policy and place appropriate alert labels i.e. STAT specimens.
15. Handle telephone fax and other inquiries concerning laboratory results status of specimens specimen requirements and general laboratory requests.
16. Generate required copies of all clinical laboratory results on client request including report distribution autofaxing manual faxing and mailing of results.
17. Ensure that all laboratory phlebotomy and processing labels/documents are retained as required.
18. Perform DOP Cerner functions as required.

Customer Service: 

• Greets customers in courteous friendly respectful and professional manner at all times including maintaining eye contact when appropriate.
• Follows communication protocols to both internal and external customers including introducing him/herself with job title and experience asking open ended questions such as How may I be of help to you using the customers name as soon as it is learned.
• Responds promptly and appropriately to customer questions/concerns/complaints and attempts immediate resolution.
•  Keeps customers information confidential including public places such as elevators or the cafeteria.
• Provides assistance and offers help immediately including finding someone else to meet the request if unable to do so him/herself. Introduce other staff to customers when a hand-off occurs and explain that the person will provide excellent service.
• Demonstrates commitment to excellent service recovery when a customers expectations have not been met.

Commitment to Co-Workers:

• Offers assistance to colleagues and other departments when needed.
• Takes responsibility for solving problems regardless of origin; completes assignments and respects deadlines.
• Resolves conflict directly with colleagues and seeks assistance from others if the issue cannot be resolved. Refrains from criticism in public.
• Mindful and respectful of others time and schedules. Attends meetings on time and communicates any absences. 
• Provides co-workers with a status.

Communication Etiquette: 

• Respectful courteous and professional in all forms of communication and follows facilitys service communication protocol in all interactions.
• Refrains from use of personal cell phone in patient care areas and keeps usage to a minimum at all other times while on duty.
• Does not text or use e-mail during meetings (except for exigent or emergency situations).
• Limits use of business cell phone during meetings (remain on vibrate and/or calls go to voicemail).
• Makes every effort to answer telephone calls within three rings introducing him/herself department and title (if appropriate). Asks permission before placing the caller on hold or using the speakerphone. If caller is transferred gives the caller the extension number of the person he or she is being transferred to. Offers further assistance to the caller upon completing the conversation.
• Maintains an appropriate voicemail message and when away from the office has an out-of-office email message that is brief current and includes name and department and offers the caller options if possible.
• Returns email and voicemail messages promptly but no later than within one business day (24 hours).
• Always mindful of voice and language in public.

Self Management:

• Participates in assigned educational programs within hospital and outside of hospital as assigned by the Program Coordinator to maintain optimum knowledge base to provide superior assistance to the Physical Medicine Residency Program. 
• Reports to work appropriately groomed and in compliance with the Hospitals dress code. Wears identification badge at all times at chest level and facing outwards so identification is clearly visible.
• Complete all assignments within deadlines or negotiates alternative actions and time frames in order to achieve desired outcomes. 
• Completes mandatory annual education and competency requirements. 
• Follows UMCRH safety infection control and employee health standards. 
• Demonstrates responsibility for personal growth development and professional knowledge and competency.
• Adhere to all UMCRH and department policies and procedures including Code of Conduct and professional behavior standards. Does not exceed Hospital guidelines in reference to attendance punctuality and use of sick and unplanned absences. Provides notification of absences lateness and vacation requests according to department guidelines. Respects length of time for lunch and break times. 
• Reviews signs and adheres to UMCRH and/or departmental confidentiality statement.

Qualifications :

• Licensure/Certification/Registration
  • Certification as a phlebotomist is preferred.
• Education/Knowledge
  • Attained Level: Entry level
  • Completed Coursework/Program: Formal training in phlebotomy such as medical assistant program or on-the-job hospital-based training with competencies assessed by the department.
• Applicable Experience
  • Required: Less than one year Preferred: 1 - 3 year

EDUCATION
a. Entry Level: Equivalent to a High School diploma or GED; basic employment skills
b. Formal Education/Training: equivalent to an Associates degree (2 years college); requires knowledge and experience of a specialized 
field.
c. Professional: Equivalent to a Bachelors degree; working knowledge of theory and practice within a specialized field.
d. Advanced Professional: Equivalent to a Masters degree; knowledge in more than one discipline.
e. Expert: equivalent to PhD M.D. J.D. Specialized knowledge often requiring license or certification.

MICROSOFT WORD
a. Not Applicable
b. Basic: Perform daily word processing tasks such as producing routine letters memorandums and informal reports. Able to use basic 
formatting editing printing functions and understands the document page set-up.
c. Intermediate: Use and create a variety of templates complex tables merges; manage table data sort and filter merges and also 
performs basic work in existing Macros. Able to customize toolbars import and insert graphs embed Excel data and elaborate reports.
d. Advanced: Produces very large complex formal documents that require a table of contents footnotes endnotes bookmarks and other 
special elements. Able to use and create a wide range of graphic effects and has full mastery of Macro commands.

MICROSOFT EXCEL
a. Not Applicable
b. Basic: Performs tasks and work with data in worksheets. Able to enter and correct data modify a workbook format a worksheet and 
use printing functions.
c. Intermediate: Work with multiple worksheets filter data use integrate functions and manipulate databases. Understands the concepts 
of databases and is able to work with charts and to use the list management capabilities of Excel.
d. Advanced: Use advanced techniques for analyzing and manipulating data in Excel. Use customized functions (Names VLOOKUP IF 
IS) and work with Pivot Tables. Able to automate some operations manage Macro commands and create MS Excel applications. 

MICROSOFT ACCESS
a. Not Applicable
b. Basic: Design create and modify databases tables queries forms and reports. Understands the different database concepts and
structures and is familiar with data validation and indexing techniques. 
c. Intermediate: Use complex query techniques create efficient forms and reports and create Macros to automate these forms.
d. Advanced: Develop an application and tie the objects together into a cohesive system by using Macros and Visual Basic for 
Applications code.

COMMUNICATION
a. Simple Written and Verbal Instructions: Work requires the ability to understand and respond to simple written or verbal instructions. 
Incumbents must respond appropriately to instructions questions or requests for information. Work occasionally requires contact with 
patients and/or visitors which involves courtesy.
b. Exchange Information on Factual Matters: Work requires the ability to exchange information on factual matters schedule 
appointments greet visitors explain hospital/corporate policies and/or relay messages to appropriate personnel. This type of interaction 
requires courtesy and tact when dealing with patients visitors and/or hospital/corporate employees. More sensitive situations may be 
referred to others as appropriate.
c. Effective Oral/Written Skills and Provide Empathy: Work requires the ability to communicate effectively both orally and in writing and 
provide empathy in difficult interpersonal situations.
d. Conflicting Issues; Mediate; Strong Writing Skills: Work requires communication skills in order to effectively deal with conflicting 
views or issues and mediate fair solutions or well-developed writing skills.
e. Persuade and Negotiate on Important Matters: Work requires communication skills in order to persuade and negotiate with others on 
important matters such as negotiate contracts appeal reimbursement decisions and writing grants.
f. Manage Staff and Persuade/Negotiate with Peers: Work requires the communication skills necessary to effectively manage the 
employees within assigned department and to persuade and negotiate with peer-level managers on issues and programs that impact the 
department. Work requires effectively dealing with conflicting views or issues and mediating fair and workable solutions.
g. Advanced Skills & Ability to Represent Hospital /Company: Work requires advanced interpersonal/communication skills in order to 
present the hospital/corporation in legal proceedings negotiate in extremely important and sensitive situations persuade members of 
senior management on issues and programs that impact the assigned department represent the hospital/corporation to external parties or 
perform other duties requiring a comparable level of communication sills.

PROBLEM SOLVING
a. Entry Level - Service: Work requires the skills to read and understand instructions add and subtract numbers and make comparisons 
between numbers and letters. 
b. Administrative Support: Work requires the analytical skills to gather and interpret data in situations in which the information or 
problems are relatively routine. 
c. Technical: Problems resolved through well developed processes and procedures and requires basic scientific mathematical or technical 
level training. 
d. Professional/Supervisory: Problems resolved mostly through defined processes and procedures application of in-depth knowledge 
usually acquired through professional level training.
e. Management: Problems solved through independent interpretation of department and company guidelines processes and procedures 
and application of in-depth experience-based knowledge.
f. Advanced Professional/Management: Complex problems involving various analyses summarizing of information and data in order 
to solve problems through defined processes and procedures or independent interpretation of guidelines application of in-depth 
knowledge usually acquired through advanced professional level training. Problems and situations may cross departmental/divisional 
lines. 
g. Senior Management: Highly complex problems requiring the application of scientific or technical principles theories and concepts and 
in-depth experience-based cross-functional knowledge.
h. Executive Management: Work requires the analytical skills to identify and resolve extremely complex strategic and operational 
problems which require innovative solutions based on extensive cross-functional knowledge

CONTACTS INSIDE & OUTSIDE FACILITY/CORPORATION
a. Outside the Department but Within the Company: Regular contacts outside the department but generally within the company to give 
or get information. 
b. Outside Company to Give and Receive Information: Regular contacts outside the Company to give or get information. Requires 
courtesy tact and some knowledge of Company procedures.
c. Within/Outside Company with Tact & Discretion: Frequent contacts within or outside of the Company. Requires tact discretion and 
working knowledge of Corporate procedures and policies.
d. Within/outside Company; Considerable Tact/Discretion: Contacts within or outside the Company as a Company representative in a 
specialized area of knowledge or technical field. Requires considerable tact and discretion and some persuasion to obtain approvals 
consent and action.

TRANSPORTATION (Work Related)
a. Not applicable.
b. Required: Valid drivers license with access to transportation. Must be insured for his/her states minimum personal injury and property 
damage liability.
c. Required Use Company Vehicle: Valid drivers license (Class C) in good standing. 
d. Preferred: Valid drivers license with access to transportation. Must be insured for his/her states minimum personal injury and property 
damage liability

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Compensation:

Pay Range: $17.00-$22.47

Other Compensation (if applicable):

Review the 2025-2026 UMMS Benefits Guide

Like many employers UMMS is being targeted by cybercriminals impersonating our recruiters and offering fake job opportunities. We will never ask for banking details personal identification or payment via email or text. If you suspect fraud please contact us at