Front Office Receptionist
Front Office Receptionist
Posted on :
16-07-2025
Employer Active
1 Vacancy
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Job Description
- Take initiative to ensure that interactions with our guests (internal or external) are positive productive professional and in keeping with the principles of Heartist
- Support and value the contributions of all team members creating trust and empowering our people
- Treat guests and team members from all cultural groups with respect sensitivity and transparency.
- Be an advocate of ALL: Accors loyalty program to non members
- Checking guests in and out Maintaining accurate guest accounts
- Taking bookings providing helpful information & entering reservations
- Answering guests queries in a timely and efficient manner.
- Addressing guest requests and handling guest complaints in a positive manner.
- Liaise with inter departments to assist guest and advise of room moves
Qualifications :
- Previous hotel front office reception experience preferable
- Professional telephone manner and exceptional customer service skills
- Excellent communication interpersonal and time management skills
- A friendly and positive can-do attitude who enjoys working in a team
- Previous experience Opera desirable not essential
Additional Information :
What is in it for you:
- ALL Heartist Employee benefit card offering discounted rates in Accor worldwide on Accommodation and Food & Beverage
- Learning programs through our Learn your Way Academy platforms ongoing training and development opportunities (self-pace virtual webinars face to face)
- Become a Heartist and work in an environment where we encourage you to bring your real self to work unleash your creativity and have fun.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
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