Slovenian Speaking Customer Advisor

Are you a highly motivated and customer-focused individual with fluent Slovenian and strong English communication skills Were looking for dedicated Slovenian-Speaking Customer Advisors to join our vibrant international team in Sofia Bulgaria. This is your chance to be part of a significant project within the tobacco industry contributing to a global leader renowned for its excellence and innovation.

This role offers an exciting opportunity to launch or advance your career in a supportive multicultural environment and were sweetening the deal with a 1000 signing bonus!

About the Role:

As a Slovenian-Speaking Customer Advisor youll be the primary point of contact for our valued Slovenian-speaking customers. Your mission will be to provide exceptional support and ensure a seamless positive customer experience. Youll handle a diverse range of inquiries including product information order processing general support and issue resolution always reflecting our commitment to high-quality service.

This is an on-site position based in our modern Sofia office. Were seeking enthusiastic empathetic individuals who connect easily with people. While prior customer service or call center experience is a plus its not mandatory. Were committed to nurturing talent and provide comprehensive training to equip you with all the skills youll need to excel.

Key Responsibilities:

• Customer Interaction: Professionally handle incoming calls emails and potentially live chat inquiries from Slovenian-speaking customers ensuring top-tier satisfaction.
• Problem Resolution: Efficiently identify diagnose and resolve customer concerns and questions regarding our products and services.
• Product Knowledge: Develop and maintain a deep understanding of our product portfolio to provide accurate information and assistance.
• Information Provision: Clearly communicate product details usage instructions troubleshooting steps and other relevant information.
• Documentation: Accurately log all customer interactions inquiries and resolutions in our CRM system for comprehensive record-keeping.
• Feedback & Improvement: Proactively identify common customer issues or trends and provide valuable feedback to help improve our services.
• Compliance: Adhere strictly to company policies procedures and data protection regulations during all interactions.
• Team Collaboration: Work effectively with colleagues and other departments to ensure efficient problem-solving and a consistent customer experience.

What You Bring:

• Native or Fluent Slovenian (C2 Level): Exceptional written and spoken communication skills are essential to convey complex information clearly and naturally.
• Proficient English (B2 Level or Higher): Mandatory for internal communication and training within our international team.
• Excellent Communication Skills: Strong active listening verbal and written communication with an empathetic approach.
• Customer-Service Driven: A genuine passion for helping people and a strong commitment to delivering outstanding customer service.
• Problem-Solving Abilities: Strong analytical skills and a proactive approach to resolving customer issues efficiently.
• Basic Computer Literacy: Comfortable using various computer systems and software with the ability to quickly learn new applications.
• Adaptability & Resilience: Capable of handling challenging customer situations with patience professionalism and a positive attitude.
• Team Player: Ability to work effectively within a team collaborating and contributing to a positive work environment.
• On-site Availability: Must be able to work from our office in Sofia Bulgaria.

What We Offer:

Were dedicated to creating a supportive and rewarding environment for our employees. Joining our team means becoming part of an organization that values your contribution and invests in your growth. Our comprehensive benefits package includes:

• Attractive Compensation: A competitive salary package that rewards your skills and dedication with performance-based incentives. Salaries for customer service roles in Sofia typically range from 700 - 1700 gross per month with entry-level positions generally starting around 700 - 900 gross. Your specific offer will be based on your experience and qualifications.
• 1000 Signing Bonus: A generous bonus to welcome you to our team!
• Career Growth Opportunities: Access to continuous learning and development programs designed to enhance your skills and support your long-term career progression. We believe in promoting from within!
• Health and Life Insurance: Comprehensive plans for your well-being and peace of mind.
• Relocation Support (for candidates outside Sofia):
  • Flight Tickets: Covered flight expenses to Sofia from your current location.
  • Accommodation: Assistance with finding and potentially covering initial accommodation in Sofia (e.g. initial hotel stay for a specified period) to help you settle in comfortably.
• Dynamic Work Environment: Be part of a vibrant multicultural and collaborative team in a modern and comfortable office setting.
• Employee Perks: Enjoy additional benefits such as meal vouchers transportation support (where applicable) a Multisport card bonuses for important life events additional paid leave for education corporate discounts and engaging company events.
• Supportive Culture: A welcoming inclusive and diverse work environment that fosters professional and personal growth where your voice is heard and your contributions are valued.
• International Exposure: Gain valuable experience working within a global company and business context.

Why Join Us

This is more than just a job; its an opportunity to build a rewarding career with a leading company in its field. Youll gain invaluable customer service experience enhance your professional skills and become part of a supportive community. We empower our employees to achieve their full potential recognizing that their success is our success.