Swedish Customer Specialist Hybrid in Qormi
Swedish Customer Specialist Hybrid in Qormi
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Job Description
Ready for a New Chapter Launch Your Career in Sunny Malta!
Dreaming of a fresh start by the sea Malta offers more than just stunning viewsits a thriving hub for international careers. Were seeking a motivated and detail-oriented Customer Specialist to join our energetic team. If you thrive in fast-paced environments solve problems with confidence and want your work to make a difference this opportunity is for you.
Role Overview:
As a Customer Specialist youll manage email and live chat inquiriesno phone calls involved. Youll help ensure content quality uphold community standards and detect potential fraud all while delivering outstanding service.
Key Responsibilities:
- Respond quickly and clearly to customer inquiries via email and live chat
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Review and moderate user-generated content to meet platform standards
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Investigate and act on suspicious or fraudulent activity
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Maintain accurate and organized case records
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Collaborate with internal teams to streamline support processes
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Leverage modern tools to deliver high-quality informative responses
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Meet performance goals while supporting overall team success
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Communicate with internal departments and external partners for consistent service
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Stay informed on best practices through regular training and development opportunities
Requirements:
- Fluent in Swedish (C1/C2 level)
- Fluent in English (B2 level)
- EU citizenship or Maltese Residency Card
- 0-1 year of experience in customer support
- Strong leadership analytical and communication skills
- Eagerness to learn and grow
Why Join Us:
- Competitive Salary: We recognize your skills and dedication
- Performance Bonuses: Earn rewards for your achievements
- Transportation: Convenient company transport from designated locations
- Relocation Assistance: Smooth onboarding support
- Career Growth: Opportunities to develop professionally
- Hybrid Work Model: Flexible options for a better work-life balance
Excited to take the next step in your customer support journey Apply now and well connect with you soon!
Employment Type
Full Time
