Process Transformation Manager, Senior Associate
Process Transformation Manager, Senior Associate
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Job Description
Are you energized by continuous improvement and passionate about creating solutions people actually want to use Do you thrive in collaborative environments where data curiosity and design thinking meet Are you the one who sees process problems and thinks Theres a better way and I can help build it
The Commercial Banks Process Transformation team is looking for a Senior Associate to help lead process improvement engagements that deliver measurable impact and lasting change. Youll work alongside a team to guide business leaders through structured problem-solving for process challenges with the goal of bringing clarity to how work happens today and helping design how it should happen tomorrow.
This role is a fit for someone who wants to do the work and shape the way work gets donedriving improvements that mitigate risk create better experiences and help build the bank of the future.
Responsibilities:
Lead and support process transformation efforts from initial scoping through implementation and handoff balancing structure with creativity to make meaningful sustainable change.
Use Lean and Six Sigma tools to uncover inefficiencies analyze root causes and design smarter workflows.
Map current-state processes through documentation and deep stakeholder discovery and uncovering whats really happening behind the scenes.
Design and facilitate workshops that align stakeholders surface ideas and co-create future-state processes.
Develop clear documentation and playbooks that enable teams to maintain changes long after the engagement ends.
Track key metrics and behavior change to evaluate the impact of solutions and identify additional opportunities.
Present findings and recommendations to senior leaders with clarity structure and insight.
Youd Thrive in This Role If You:
Are a structured thinker with a knack for untangling messy problems.
Know how to bring teams together to align ideate and make decisions.
Are fluent in process improvement methodologies and flexible enough to adapt them to the real world.
Are motivated by helping others work better.
Can synthesize input across risk tech operations and business teams to build practical scalable solutions.
Are familiar with change management frameworks (e.g. Prosci)
Have experience in consulting financial services or highly regulated environments.
Basic Qualifications:
High School Diploma GED or equivalent certification
At least 2 years of experience in process improvement business operations or change management.
Preferred Qualifications:
Bachelors Degree or military experience
Lean Six Sigma certification
3 years of experience leading cross-functional engagements or improvement efforts.
3 years experience with JIRA Draw IO Lucidchart or Gemini
At this time Capital One will not sponsor a new applicant for employment authorization for this position.
#CommOps
The minimum and maximum full-time annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Charlotte NC: $78400 - $89500 for Sr. Process ManagerCandidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.
This role is also eligible to earn performance based incentive compensation which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status exempt or non-exempt status and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE including disability/vet) committed to non-discrimination in compliance with applicable federal state and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries including to the extent applicable Article 23-A of the New York Correction Law; San Francisco California Police Code Article 49 Sections 4901-4920; New York Citys Fair Chance Act; Philadelphias Fair Criminal Records Screening Act; and other applicable federal state and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital Ones recruiting process please send an email to
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Required Experience:
Manager
Employment Type
Full-Time
