Technical Help Desk Representative August 2025
Technical Help Desk Representative August 2025
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USD 16 - 18
1 Vacancy
Job Description
At Netfor we deliver exceptional customer care and technical support to businesses and technology users across the U.S. Canada Mexico and Europe. Founded in 1995 we serve tens of thousands of customers in over 6000 locations through phone email chat and social media. Join our team to make a difference in a fast-paced supportive environment!
Why Join Netfor
This entry-level role is your launchpad to a rewarding career in customer service and technical support. Heres how we help you grow:
Career Growth: Gain hands-on experience with diverse industries platforms and systems with mentoring and training to build your career path.
Variety & Exposure: Work with over 100 applications across medical retail and B2B sectors.
Advancement Opportunities:We promote from within! You may receive opportunities for advancement promotions and special client projects.
Supportive Team: Collaborate with a great team in a process-driven environment.
What Youll Do
As a Technical Help Desk Representative youll provide friendly professional support to customers via phone in our call center. Youll follow our knowledge base articles to troubleshoot and resolve basic technical issues or escalate them to clients when needed. This is not a highly technical roleits about clear communication reliability and adhering to our proven processes.
Key Responsibilities:
- Answer inbound customer calls and provide timely accurate assistance.
- Use knowledge base articles to diagnose and resolve basic technical issues (e.g. point-of-sale systems hardware software).
- Follow step-by-step processes to guide customers or escalate issues to clients.
- Document customer interactions clearly and professionally.
- Deliver outstanding customer service to earn positive feedback.
What Were Looking For
Were seeking reliable communicative candidates who thrive in a structured process-driven role. No advanced technical expertise is requiredwe provide full training!
Skills & Qualifications:
- Strong verbal and written communication skills.
- Ability to type at least 35 words per minute.
- Comfortable multitasking (talking typing and navigating systems).
- Reliable punctual and professional under pressure.
- Basic familiarity with Windows operating systems and Microsoft Office 365.
- Experience troubleshooting Windows printers or networking is a plus but not required.
Personal Attributes:
- Motivated and eager to learn.
- Comfortable following processes without deviation.
- Positive attitude and a team player.
- 100% Remote (Work from Home). You must reside in a state where we are hiring (confirm on application we will verify during onboarding should we move forward with you as a candidate).
- Dedicated work space free from distractions and background noise.
- Hours: 3240 hours/week 1st or 2nd shift 5 days/week (weekends required after training).
- Training: 23 weeks MondayFriday training is conducted on the 1st shift.
- Netfor operates 24/7 so flexibility is key!
- Operating System: Windows 10 or higher.
- RAM: 8GB or higher. 16GB or higher preferred
- Processor: Intel i5 9500 Ryzen 3 3100 or better.
- Storage: SSD with 256 GB and at least 100GB free for updates.
- USB Headset for call taking
- Multiple screens
- Keyboard and Mouse if using a laptop
Compensation & Benefits
Starting Pay: $16.00/hour (based on experience technical aptitude and typing skills).
Benefits: Generous PTO (up to 76.96 hours/year in year one) 401(k) health dental and vision insurance.
Why This Role is Perfect for You
This is an entry-level opportunity for dependable individuals who excel at communication and enjoy helping others. Youll answer calls follow clear processes and use our knowledge base to solve problemsno cold calling or sales involved. If youre reliable eager to learn and want to kickstart a career with a growing company well train you to succeed!
How to Apply
Ready to join a team that values your growth Apply today and confirm your state of residence. We cant wait to meet you!
Netfor is an equal opportunity employer. We currently hire in select states only (See application).
DISCLAIMER
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities.
Netfor Inc. is an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status.
Netfor Inc. participates in E-Verify.
Netfor Inc. will not sponsor applicants for work visas.
Required Experience:
Junior IC
Employment Type
Full-Time
