IT Support Specialist

COPE is looking for a full time IT Support an IT Help Desk (IT Support Specialist) youll be on the front lines of technical support for staff across multiple clinical and administrative sites. This role is perfect for someone who is a natural problem solver thrives in a dynamic environment and is passionate about supporting mission-driven work through reliable and secure technology

Minimum Qualifications:

• High School diploma or GED plus three (3) years hands-on (workplace) experience with computer hardware and software systems.
• Associates degree in a technical field plus one (1) year hands-on (workplace) experience with computer hardware and software systems.
• Preferred Qualifications include Microsoft Comptia and/or CCNA certifications.

Responsibilities:

• Provide responsive support for hardware software and network issues (local and remote).
• Set up configure and troubleshoot desktops laptops mobile devices and peripheral hardware.
• Manage user accounts permissions and access across systems including Office 365 and Active Directory.
• Support internal tools and systems including telehealth platforms.
• Maintain accurate documentation and assist with inventory asset tracking and standard operating procedures.
• Participate in system upgrades audits and continuous process improvement.
• Occasionally travel to agency sites and provide after-hours or weekend support for projects or emergencies.

Excellent Benefits Include:

• Health Dental and Vision Insurance
• Life Insurance
• Short and Long Term DisabilityInsurance
• 403b Retirement Plan
• Employee Assistance Program
• Flexible Spending Accounts
• Supplemental Insurance
• Employee Wellness Program
• 11 paid holidays
• Earned Paid Sick Time
• Generous PTO accrual rate

Additional Requirements:

Applicants must be able to pass a pre-employment drug screen and background check.

Must be 21 years of age (automobile insurance requirement) and possess a valid AZ drivers license with a clean or acceptable driving record. An unacceptable driving record includes (but is not limited to) the following:

• more than two 2 moving violations in the last three 3 years or;
• more than one 1 at-fault accident within the last three 3 years or;
• any major violation (i.e. DUI Careless/Reckless Driving Drag Racing Hit and Run) within the last three 3 years.

Other driving related violations may be considered unacceptable. At time of job offer submission of 36 month (three year) driving record from DMV will be required. These standards must be maintained throughout employment and up-to-date driving records are reviewed regularly for current employees.

This is a Safety Sensitive Position.Pursuant to the AZ Drug Testing of Employees Act ARS 23-493 COPE Community Services Inc. has determined this is a safety sensitive position. Because this is a safety sensitive position and in accordance with its Drug- and Alcohol-Free Workplace policy COPE reserves the right to exclude or remove a person from this position if COPE believes in good faith that the employees current use of any drug legal prescribed by a physician or otherwise if the drug could cause an impairment or otherwise decrease or lessen the employees job performance or ability to perform the job duties. Employees are obligated to inform COPE of any current drug use that could impair or otherwise decrease or lessen the employees job performance or ability to perform the job duties.

COPE Community Services Inc. is an Equal Opportunity Employer.We do not discriminate in hiring or in any other term condition or privilege of employment with regards to race color national origin age ancestry religion disability sex gender gender identity sexual orientation marital status familial status or any status protected by law or regulation. It is our intention that all qualified applicants and employees be given equal opportunity and that hiring and other employment-related decisions are based on job-related factors.

Thank you for considering COPE as an employer!