ARIZONA STATE PARKS AND TRAILS

Managing and conserving Arizonas natural cultural and recreational resources for the benefit of the people both in our parks and through our partners.
To learn more about Arizona State Parks and Trails visit our web site at .
Arizona State Parks and Trails protects and preserves 30 State Parks and Natural Areas. The agency also includes the State Trails Program outdoor-related Grants Program the State Historic Preservation Office as well as the Off-Highway Vehicle Program and more. Arizona State Parks and Trails provides over 1400 camping and RV sites throughout the parks and manages 8 of the top 25 most visited natural attractions in Arizona.

Address: 699 London Bridge Road Lake Havasu City AZ

Salary: $20.00 - $22.00 / per hour

Grade: 17

Closing Date: July 20 2025

Under minimal supervision performs a variety of work activities while providing customer service in the operation of a recreational historic or natural resource park; interprets natural features of the area or historic objects/artifacts for visitors; and ensures public safety by enforcing Park rules and regulations. Grounds-keeping activities orchard care vehicle and equipment maintenance and heavy equipment operator.

Volunteer Coordination:
- Will serve as the Volunteer Coordinator for the park under the direction of the Park Manager and the ASPT Volunteer Manager. Duties include the recruitment on-boarding scheduling and supervision of camp host and local volunteers. Ensure that the program adheres to the requirements and protocols of ASPT. Coordinate human resources and recognition aspects for all volunteers.

Customer Service:
- Provides customer service by phone and in-person and respond to publics inquires about park hours accommodations reservations. Responsible for park representation and decision making in absence of Park Assistant Manager. Provide supervision and training to Park Rangers and volunteers in customer service functions in a manner upholding ASPT policies.

Cash Handling:
- Perform cashier duties at Contact Station/Gift Shop; collect and account for fees for park admission and store purchases. Serve as a SME for the ASPT POS and reservation systems supervising and training Park Rangers and volunteers.

Public & Staff Safety: - Promote the safety of park visitors and enforces Park rules and protect Park resources; Utilizes two-way radio communications system; Confers with local officials and law enforcement officers. Completes all necessary reports concerning incidents.

- Lead and assist in training subordinate staff.

- Other Duties as assigned as related to the position.

Knowledge of:
Principles and processes for providing customer and personal services. Park rules fees and revenue functions; techniques for display and interpretation of objects/ artifacts and general resources to visitors; general office procedures.

Skill in:
Public relations and information dissemination; active listening; service orientation; critical thinking: driving and operating automotive equipment; basic curatorial techniques.

Ability to:
Research of natural or historical information; performing math calculations; first aid techniques; oral and written communications; interpersonal relationships; deescalate upset or non-compliant visitors.

Two years experience equivalent to a Park Ranger II OR three years of work experience in customer service and maintenance in park related setting; OR a Bachelors degree in Park Management Forestry Natural Resource Management or a closely related field. Any combination of training and experience that meet knowledge skills abilities may be substituted. No less than two years cash handling and POS experience.

- Must possess and maintain a current Arizona Drivers license appropriate to assignment.
- Some positions may require certification as an Emergency Medical Technician Water Distribution and Treatment Systems Operator and/or Certified Interpretive Guide.
- Complete ASPT Volunteer Coordinator training within 12 months of appointment.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business then the following requirements apply:Drivers License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides an excellent comprehensive benefits package including:
Affordable medical dental life and short-term disability insurance plans
Top-ranked retirement and long-term disability plans
10 paid holidays per year
Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
Sick time accrued at 3.70 hours bi-weekly
Deferred compensation plan
Wellness plans
Parental Leave - Up to 12 weeks per year pid leave for newborns or newly placed foster/adopted child.

Learn more about the Paid Parental Leave pilot programhere.

For a complete list of benefits provided by The State of Arizona please visit our benefits page

Eligible for Arizona State Retirement System pension. Enrollment eligibility will become effective after 27 weeks of employment for newly hired State of Arizona employees.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (480) 604 -7331. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.

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