Student Employment and Operations Associate

Position Title: Student Employment and Operations Associate.
Department: Library
Classification: Non-Exempt.
FTE: 0.80.
Work Schedule: Early August - late May (41.6 weeks/year). Monday - Friday 8:00 a.m. 5:00 p.m.; occasional evening and weekend hours required. Travel up to 1% of the work schedule which includes local (Twin Cities metro area) and national travel. Up to 1 overnight trip per year.
Hourly Rate: $21.00 $23.00.

Position Overview:
To co-manage daily operations of Rolvaag Library and Halvorson Music Library front service desks overseeing a team of 40 student employees in delivering circulation services and frontline research support.

Essential Job Duties:

• Student Supervision and Management 50% of time
  • Manage daily operations of Rolvaag Library and the Music Library public services during all hours of operation (102 hours/week) making decisions to depart from standard policy as judged appropriate.
  • Partnering with the Student Employment and Technology Associateco-manage a comprehensive student onboarding and training plan using multiple modes of delivery: one-on-one training peer mentoring online training modules and interactive assessments.
  • Collaborate with colleagues to define learning objectives and provide training in frontline services.
  • Provide instruction and in-person training opportunities to student workers in use of the equipment and room booking software.
  • Partner with Rolvaag colleagues to hire and schedule a team of 40 student employees.
• Music Library Operations 40% of time
  • Research recommend and participate in the implementation of new or improved Music Library operating procedures.
  • Solicit input research and recommend new services and advocate for Music student and faculty needs in the development of user policies including library hours and student services.
  • Manage Music Library course reserves processing.
  • Manage the physical space to ensure a safe accessible and welcoming environment including identifying needs and recommending improvements.
  • Monitor the appearance of library stacks to ensure materials have been correctly shelved and identify space issues in the stacks such as overcrowding.
  • Attend Music Department meetings as requested by Music Department chairs.
• General Responsibilities 10% of time
  • Serve on library consortium and college committees task forces and/or working groups.
  • Participate in the evaluation and review of new work processes and tools.
  • Serve as a backup to other staff as needed and as requested by the supervisor.
  • Perform other duties as requested by the library leadership.
  • Answer questions and provide recommendations and support to borrowers regarding equipment including demonstrating operation of equipment as needed.
  • Promote services and represent the libraries and IT including creating media planning & working at events contributing ideas and helping the Events & Engagement committee to make the libraries a welcoming place.
  • Work as a member of the Bridge Consortium collaborating in tandem with peers at Carleton College to ensure that work is not duplicated and that costs are contained or reduced; participate in all appropriate Bridge working groups meetings and functions; and may provide services to Carleton College.

Supervision Received and Exercised:

• Reports to the Head of Access Services.
• This position supervises students.

Required Qualifications:

• Education: Bachelors Degree
• Experience: 1 years of supervisory experience or demonstrated leadership skills/abilities; 1 years of customer service experience; professional experience in higher education or library environment.

Preferred Qualifications:

• Education: Bachelor of Arts in Music or Bachelor of Music preferred.
• Experience: Experience with emerging technologies and Moodle course management software; experience training others in the use of computer hardware and software; experience with AV equipment and tools used in media production.

Desired Knowledge Skills and Abilities:

• Ability to successfully train supervise and motivate others.
• Skill in taking initiative in foster new ideas and implement change.
• Skill in project management and ability to prioritize and handle multiple tasks projects and deadlines with minimum supervision.
• Ability to establish and maintain a good rapport with college faculty and staff students and the general public.
• Ability and willingness to adapt to rapidly changing environment.
• Ability and willingness to learn new skills.
• Ability to analyze organize and prioritize work while meeting multiple deadlines.
• Ability to communicate effectively in both oral and written form.
• Ability to work successfully both independently and as a team member.
• Ability to handle difficult and stressful situations with professional composure.
• Ability to work at a computer terminal for extended periods of time.
• Ability to lift up to 25 lbs.
• Ability to push a cart carrying up to 50 lbs.
• Ability and willingness to support respect and commit to embracing diverse backgrounds values and points of view to build a strong and inclusive community including faculty staff students and constituents.

Prerequisites:

• Employment in this position is conditioned upon successful completion of a background check which may include: criminal background checks reference checks verification of work history verification of any required academic credentials licenses and/or certifications a motor vehicle check verification of DOT certification a credit check employment eligibility verification and/or a pre-employment physical. Whether a background check is deemed successfully completed will be at the sole discretion of St. Olaf College. Please note St. Olaf College reserves the right to conduct periodic background checks at its sole discretion.

Disclaimer:

• This position may require you to report early stay late or work different shifts depending on staffing levels. It may also require you to perform all essential job functions whenever needed and during campus emergencies when necessary.
• This job description is for general information purposes. It is not intended to list all duties and responsibilities of the position. This job description is subject to change at any time by St. Olaf College with or without prior notice.
• Review of applications begins immediately and continues until the hire is complete. We accept only online applications.