Lead the parts department retail service online and wholesale customers
Accomplish objectives through the use of proper purchasing procedures and inventory control
Handle the parts inventory and track all expenses
Work with the Service Manager to ensure parts are in-stock or ordered in a timely manner as needed for all scheduled repairs
Effectively train and supervise all parts counter associates to meet department and company goals; handle stock order procedures
Handle and resolve customer complaints courteously and professionally
Keep up-to-date on manufacturer warranty policy and return procedures
Knowledge and compliance with the federal state and local regulations that affect operation
Ensure that all employees follow their assigned work schedules and enforce to the absenteeism reporting and tardiness policy
Forecast goals and objectives for the department and strive to meet them
Hire train motivate counsel and monitor the performance of all parts department staff
Ensure that incoming inventory is stocked in the correct location
Maintain a stabilized inventory consistent with the requirements of the defined areas
Accurately price parts and accessories using the proper pricing source and keep the computer system up to date
Implement & carry out safety requirements
Demonstrate behaviors within Companys Values in all interactions with customers co-workers and vendors