Child Support Call Center Agent
Child Support Call Center Agent
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Job Description
Child Support Call Center Agent Full-Time Onsite Hamilton NJ
$17.50/Hr (Non-Bilingual) $18.50 (Bilingual Spanish and English).
.50 centincrease upon completion of training.
A Typing survey/assessment is required. (Please complete it after the application is submitted)
Are you seeking an opportunity to make a real impact on a company that appreciates ideas and new ways of thinking
Training - is 7 weeks (8:30 am-5 pm M-F) after training theworking hours M-F starting time 8 AM-4:30 PM or 8:30 PM- 5PM
Join the Conduent Customer Service Team
Come join us and grow with a team of people who will challenge and inspire you to be the best!
Working for you
Enjoy a positive employee-friendly culture while playing an important role in supporting our clients.
- $17.50 (Non-Bilingual) $18.50 (Bilingual) per hour pay rate (bi-weekly pay). After training .50 increase.
- No weekends
- Paid Training
- Full-time schedule (40 hrs. a week)
- Career Growth Opportunities
- Full Benefit Options - From the start our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package (including PerkSpot) so youll be able to thrive both personally and professionally.
About the Role
The Customer Care Associate will handle inquiries for the New Jersey Department of Human Services Office of Child support and the services it provides via inbound calls. While speaking with the Customer on the phone CSRs will address and research customer inquiries and provide appropriate and accurate information.
- Inbound Call Center The Agent is responsible for responding to telephone inquiries and concerns using approved procedures and guidelines while ensuring the quality and integrity of the call.
- Answers questions on various issues such as child support payments history and account histories.
- Resets Personal identification of callers unable to self-serve in the Interactive Voice Response system.
- Gathers information research/resolves inquiries and appropriately documents customer calls.
- Ability to read and interpret documents on file.
- Understand and retain a large amount of information.
- Associates should have the skills to answer and respond professionally to escalate calls should they arise.
- Communicate appropriate options for resolution promptly
- Review the customer needs and inform customers of services and resources available to them.
Requirements
- High School diploma or GED
- Background and drug screening required
- Typing WPM 30
- Able to operate dual monitors Navigate different software applications.
- Advance in Computer keyboarding
- 2 years of Call center/Customer service experience.
- Able to work onsite in Hamilton NJ.
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position actual salaries will vary and may be above or below the range based on various factors including but not limited to location experience and performance. In addition to base pay this position based on business need may be eligible for a bonus or incentive. In addition Conduent provides a variety of benefits to employees including health insurance coverage voluntary dental and vision programs life and disability insurance a retirement savings plan paid holidays and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $17.50 per hour.
Required Experience:
Unclear Seniority
Employment Type
Hourly
