Associate-Digital Product Management
Associate-Digital Product Management
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1 Vacancy
Job Description
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical financial and mental health as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical dental vision life insurance and disability benefits (depending on location)
- Flexible working model with hybrid onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations.
At American Express our culture is built on a 175-year history of innovation shared values and Leadership Behaviors and an unwavering commitment to back our customers communities and colleagues. As part of Team Amex youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills develop as a leader and grow your career.
Here your voice and ideas matter your work makes an impact and together you will help us define the future of American Express.
Global Merchant & Network Services primarily focuses on the businesses that accept our cards. We bring together the businesses that manage and evolve the companys relationships with the millions of merchants around the world that accept American Express as well as the team that runs the companys payment network and manages bank partnerships globally.
Network & Acquirer Solutions (NAS) drives the development of new payment services and products for the American Express Global Network Issuers Acquirers and Merchants and is responsible for the operation of the payment network safely and securely processing more than $1.6 trillion in transaction volume globally each year.
The Network Product & Enablement team is a critical part of the NAS organization. Our remit spans the maintenance of existing functionality the development of new products and services operating the Network and managing the end-to-end partner lifecycle. Our solutions deliver value to American Express Card Members acquirers and partners across the globe whether proprietary or third-party by facilitating secure and seamless transactions between American Express issuers acquirers and merchants.
How will you make an impact in this role
Reporting to the Senior Manager SafeKey the Associate Digital Product Management will play a critical role in supporting the delivery of the Networks digital payment authentication strategy. This role is an exciting opportunity for a talented individual to join a team responsible for SafeKey - an authentication solution that leverages the global industry standard EMV 3-D Secure to detect and reduce e-commerce fraud through an extra layer of security when consumers shop online.
The individual will focus on enabling and supporting our growing network of SafeKey Service Providers and will work directly with over 200 Payment Service Providers globally including Adyen Stripe Cardinal Commerce TSYS and Elavon.
In this role the Associate will play a key role within the Network & Acquiring Solutions SafeKey Product team to maintain effective controls when we onboard new Service Providers and ensure we manage existing Service Providers efficiently ensuring we continue to maintain a vibrant and engaged eco-system of SafeKey Service Providers.
This is a fantastic opportunity for an individual who has previous experience in relationship management and/or operational risk who wants to join a team to develop their career within a team who manages a critical global product.
Key Responsibilities:
- Support day to day management of SafeKey Service Providers including contract negotiations and management
- Support our Risk and Control Self-Assessment (RCSA) through risk identification control creation and ongoing testing
- Ensure a strong control environment by driving risk identification control creation and ongoing testing
- Support the identification of technical and operational product enhancement opportunities collaborating with broader teams to drive improvements
- Understand competitive positioning for Authentication products through internal and external market research
- Use analytical abilities and strategic perspective to identify opportunities to grow the relationship with SafeKey Service Providers
- Document processes to support streamlined Service Provider lifecycle journeys
- Manage external Partner and Vendor communications
- Support product roadmap and ad hoc projects
Minimum Qualifications:
- Experience in the payments industry and/or product development
- Experience in the management of Third Parties and/or Operational Risk
- Structured problem solving
- Excellent verbal and written communication
- Data and market analysis skills to capture and organize data and identify trends
- Strong collaboration skills and ability to build effective relationships
- Strong sense of personal accountability with impeccable attention to detail and professionalism
- Comfortable adjusting quickly to shifting priorities and demands
Required Experience:
IC
Employment Type
Full-Time
