Service Desk Lead (Information Technology Consultant-Career)

Our Commitment to Equity Diversity and Inclusion:

California State University (CSU) Chico is a comprehensive and residential public university holding Hispanic-Serving Institution (HSI) designation. Chico State operates as part of the 23-campus CSU system which educates the most ethnically economically and academically diverse student body in the nation. The University enrolls over 15000 students with over half identifying as first-generation college students.

Chico State is committed to recruiting outstanding candidates. The ideal candidate will embrace our values predicated on the primacy of student success and the elimination of equity gaps have demonstrated experience working with diverse populations and will contribute to policies programs and practices that support an inclusive accessible and equitable learning and working environment. Black Indigenous People of Color veterans and those with diverse abilities are encouraged to apply.

Job/Department Summary:

Under general supervision the incumbent performs direct technical assistance and consultation for end-users departments across campus regarding procurement and implementation of technology and related systems. Performs a wide variety of functions including hardware and software support computer deployment and maintenance system/software installation and maintenance troubleshooting and general assistance and technology consultation. Providing excellent customer service to faculty staff and students as well as working as a team member in IT Support Services who demonstrates agility and flexibility in supporting the campus through continuous technology improvement is critical. This position will provide support for desktop hardware and software research/lab equipment or unit specific software and systems. Incumbents often perform the full range of technical support and logistical duties associated with maintaining a wide variety of IT equipment which includes moving installing troubleshooting and securing equipment.

The incumbent in this position is a cohesive member of the Division of IT and IT Support Services (ITSS) team responsible for running and supporting the IT service desk while leading IT innovation. This role ensures adherence to campus policies standards and procedures related to information technology support information security change control desktop server and application standards accessibility standards applications and web development standards vendor access requirements training and more.

Required Education and Experience:

The qualifications listed above would normally be obtained by a bachelors degree in computer science information systems educational technology communications or job-related field or similar certified coursework in applicable fields of study.
AND
Two years of full-time job-related experience.
OR
An equivalent combination of job-related experience and education providing the requisite skills and knowledge to independently apply technical judgment to standard application systems.

Preferences:

Preference may be given to applicants with the following as they may be considered specialized skills:

• Recent experience with desktop management platforms (e.g. SCCM Intune Jamf or equivalent for Mac)
• Experience providing support in an enterprise environment
• Relevant IT certifications (A Microsoft Certified Professional Apple Certified Support Professional etc.)
• ITIL Foundations certifications

Time Base: Full-time

Pay Plan: 12/12

Work Schedule: Mon-Fri 8:00am-5:00pm Summer: Mon-Thurs 7:00am-5:30pm.

CSU Classification Salary Range: $61896 - $152760 per year.

Benefits: This position qualifies for benefits including tuition fee waiver (if eligible).

CSU Chico offers a number of benefits to its employees (e.g. sick leave vacation health insurance). For more information please visit Information:

California State University Chico in accordance with CSU policy requires that the successful candidate complete a background check (including a criminal records check sexual offender registry check and/or fingerprinting) prior to assuming this position. Failure to satisfactorily complete or pass the background check may impact the job offer or continued employment of current CSU employees who apply for posted positions identified as sensitive. This position is considered a sensitive position based on CSU guidelines. Incumbent is responsible for the safety and security of Level 1 data sometimes also referred to as Level 1 protected data. This is confidential information that is in most cases protected by statutes regulations or other legal mandates.

About Chico State:

Graduate and undergraduate programs boast high-quality research experiences exceptional faculty mentoring and civic and global engagement opportunities. The campus motto Today Decides Tomorrow is brought to life by inclusive pedagogy experiential learning and co-curricular programming. The Chico Experience prepares students to be critical thinkers engaged citizens and inspired stewards of environmental social and economic resources. Together they will become leaders solving the challenges of the 21st century.

The campus is located in Northern California 90 minutes from the state capital Sacramento and a three-hour drive from the San Francisco Bay Area. Chico offers year-round natural beauty outdoor leisure activities and a thriving arts music and events scene. We acknowledge and are mindful that Chico State stands on lands that were originally occupied by the first people of this area theMechoopda and we recognize their distinctive spiritual relationship with this land the flora the fauna and the waters that run through campus. We are humbled that our campus resides upon sacred lands that since time immemorial have sustained the Mechoopda people and continue to do so today.

The University is an Equal Opportunity Employer and does not discriminate against persons on the basis of race religion color ancestry age disability genetic information gender gender identity gender expression marital status medical condition National origin sex sexual orientation covered veteran status or any other protected status.

Chico State is not a sponsoring agency for staff and management positions (i.e. H-1B Visas).

CSU Chicos Annual Security Report includes summaries of institutional policy relating to campus safety drug and alcohol use sexual assault and other matters. The report is published in compliance with the Clery Act and includes three years of certain crime statistics that occurred in Clery Act defined geography. A paper copy of the report may be requested in person at CSU Chico Police Department or by calling . It is also available on the web at Annual Security & Fire Safety Report.