Hourly Pooled - LMS Specialist Assistant, Applications & Customer Relations
Hourly Pooled - LMS Specialist Assistant, Applications & Customer Relations
Employer Active
Job Alert
You will be updated with latest job alerts via email
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Join Our Campus Community!
Thank you for your interest in joining the University of community thrives on the contributions of talented and driven individuals who share in our mission vision and values. If your expertise and experience align with the goals of our institution we would be thrilled to hear from you. We encourage you to apply and become a valued member of our vibrant campus community today!
At the University of Wyoming we are committed to creating a supportive and enriching workplace.
JOB TITLE:
LMS Specialist Assistant
JOB PURPOSE:
Part time position (12-20 hours/week maximum 79 hours/month) available to support UWs Learning Management Systems (WyoCourses WyoGroups and WyoLearn) course evaluations and informational web pages. Hours are flexible between 7:30 a.m. and 5:00 p.m. Monday through Friday. We will provide training.
JFNTMP
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Develop and maintain support tool knowledge.
- Process faculty and student requests
- Ensure appropriate access to the Learning Management System.
- Monitor the service desk incoming queue for LMS problems.
- Troubleshoot requests from faculty staff and students related to the LMS.
- Create and write documentation regarding processes policies and procedures.
- Assist with course evaluations
- Run reports using MS Access and MS Excel
- Update and modify WyoCourses and WyoLearn web pages in Omni CMS
COMPETENCIES:
- Analysis/Problem Identification
- Collaboration
- Integrity
- Consistency
- Teamwork
MINIMUM QUALIFICATIONS:
- Current student at UW
- Good knowledge of MS Access and Excel
- Good knowledge of web page modification
DESIRED QUALIFICATIONS:
- Provide excellent customer service to faculty staff and students by communicating clearly effectively and honestly.
- Must be good at active listening and be empathetic to users of the system.
- Good analytical and problem solving capabilities with the ability to communicate complex issues to users of the system.
- Excellent attention to detail by applying quality standards to all tasks undertaken and ensuring that nothing is overlooked.
- Ability to appropriately handle confidential information.
REQUIRED APPLICATION MATERIALS:
Complete the online application. The department additionally requests candidates upload the following document(s) for a complete application:
- Cover letter
- Resume or C.V.
WORK LOCATION:
Remote/Flexible Work: This position is eligible for remote work and/or a flexible work schedule.
HIRING STATEMENT/EEO:
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran. In compliancewith the ADA Amendments Act (ADAAA) if you have a disability and would like to request an accommodation to apply for a position please contact us at or email.
ABOUT LARAMIE:
The University of Wyoming is located in Laramie a charming town of 30000 residents nestled in the heart of the Rocky Mountain West. The state of Wyoming continues to invest in its only 4-year university helping to make it a leader in academics research and outreach with state-of-the-art facilities and strong community ties. We invite you to learn more about Laramie by visiting the About Laramie website.
Located in a high mountain valley near the Colorado border Laramie offers both outstanding recreational opportunities and close proximity to Colorados Front Range and the metropolitan Denver area. Laramies beautiful mountain landscape offers outdoor enjoyment in all seasons with over 300 days of sunshine annually. For more information about the region please visit Experience:
Unclear Seniority
Employment Type
Part-Time