CX Analytics Engineer
CX Analytics Engineer
Posted on :
16-07-2025
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1 Vacancy
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Job Description
Description
Key Responsibilities
- Design build and maintain scalable data pipelines to collect and analyze customer interaction data across digital and offline channels.
- Develop and maintain dashboards and reports to monitor key CX metrics such as NPS CSAT CES and churn.
- Collaborate with CX product and marketing teams to identify friction points and opportunities in the customer journey.
- Conduct A/B testing and cohort analysis to evaluate the impact of CX initiatives.
- Integrate data from CRM call center survey and web analytics platforms to create a unified customer view.
- Work with cross-functional teams including operations IT and customer support
- Participate in testing and validating analytics solutions
- Document processes data flows and technical specifications
- Present insights and recommendations to stakeholders and senior leadership.
Qualifications
- 3 years of experience in data engineering analytics or a related field with a focus on customer experience.
- Proficiency in SQL and Python; experience with dbt Airflow or similar tools is a plus.
- Strong experience with data visualization tools (e.g. Tableau Power BI Looker).
- Familiarity with CX platforms and CRMs such as Genesys Cloud NICE Qualtrics Salesforce and ServiceNow.
- Experience working with cloud data platforms (AWS or Azure).
- Strong communication and documentation skills
Preferred Qualifications
- Experience in SaaS or CX product environments.
- Knowledge of customer journey mapping and operational analytics.
- Knowledge of Python R or DAXfor data manipulation and analysis
- Curiosity and a passion for improving customer experience through data
- Excellent communication and storytelling skills with the ability to translate data into business insights.
- Background in statistics or machine learning is a plus.
Employment Type
Full Time
Key Skills
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