Program Supervisor - FERC

Turn your experience into a mental health career!

Are you a family member or caregiver of a loved one who lives with a mental health condition You can take your own experience supporting your loved one and apply it to helping other families who are going through similar experiences.

If you have a Bachelors degree and 2 years of supervisory experience we have a rigorous training program that will prepare you to supervise Family Advocates of the Family Education and Resource Center (FERC) a program of the Mental Health Association of Alameda County (MHAAC).

The Mental Health Association of Alameda County (MHAAC) is a well-established non-profit organization with long term staff that assists and advocates for people with mental illness and their family members through programs including the Family Education Resource Center the Family Partnership Program and the Patients Rights Advocacy Program. Together these programs assist thousands of people with serious mental illness and their family members every year. We envision a world without stigma where people with mental health challenges and their family members are free to live their best lives. MHAACs current budget is around $5 million.

• Competitive salary
• Eligible for first pay increase after successful completion of 3-month introductory period
• 100% paid medical and dental coverage for the employee
• Employee Assistance Program (EAP) 401K Retirement Plan Short/Long Term Disability Plan and Flexible Spending Account (FSA)
• Generous time-off benefits: 14 paid holidays including the week between Christmas and New Years Day
• Vacation leave 2 weeks per year increases to 4 weeks by year 4 of employment
• Paid lunch break
• Mileage reimbursement for work related travel
• Paid volunteer time-off
• Tuition reimbursement
• On the job training

The Family Education and Resource Center (FERC) is a family-centered program that provides free advocacy support and education to family caregivers of a loved one living with a mental health condition. We support and advocate for the familys wellbeing assuring that they are not alone in their caregiving experience. We serve families from all regions of Alameda County and our office is located in Oakland.

What makes FERC unique is that all staff members care for a loved one with a mental health condition or Serious Mental Illness (SMI).

FERC programmatic components include: a warmline; mental health education training and support for family/ caregivers; three resource centers; a reentry program; assistance with AB 1424 Historical Information forms; support for the development of family leadership; and collaboration with other Mental Health Service providers.

Job Overview

The FERC Program Supervisor is responsible for providing leadership coordination training and support to the Family Advocate staff. The Program Supervisor publicly promotes the FERC program provides education to family members providers and the general public in all aspects of the mental health and wellness; Family Member/Caregiver self-care mental health and substance use education and recovery. The Program Supervisor collaborates with other community partners to provide family members with resources and referrals. The Program Supervisor provides guidance to Family Advocates as they help families link to services that will support the family and their loved one(s). The Program Supervisor is a champion of Mental Wellness and Recovery and advocates for families when they feel their loved one is experiencing the stigma and discrimination that are barriers to their wellness journey.

Typical Duties and Responsibilities

• Oversee and provide support for Family Advocates as they support families and their loved ones
• Train newly hired Family Advocates and support them in their advocacy and support of family member clients and their Loved Ones
• Lead the Family Advocate staff in producing and providing presentations on mental health education community resources mental health and SUD supports/services and family/caregiver Self-Care; lead staff in facilitating program support groups; Family to Family Classes; Mental Health First Aid Classes
• Train Family Member Peer Staff in best practice mental health support delivery including supporting the family by coordinating linkages providing warm connections to services scheduling appointments coordinating other aspects of a familys needed supports to facilitate their Loved Ones safety and wellbeing
• Respond to community requests for technical assistance around mental health issues and attending county and community meetings. Represent the FERC Program in advocating for mental health supports for family members/caregivers and their Loved Ones. Oversee the Family Coaching and Leadership program
• Responsible for meeting program outcomes and contractual service delivery. Take primary responsibility developing/maintaining the resource library for the main and satellite offices. Develop and manage information and referral resources for the program
• Organize and participate in outreach: Partner with the FERC Community Engagement Manager to outreach for and participate in community outreach events partner with FERC AAFOP and community partners (e.g. table at health fairs other public venues etc.)

Required Qualifications

• Lived experience as the primary caregiver and/or direct family member of a loved one diagnosed with a mental health condition and/or substance use condition
• Minimum 2 years experience as a Supervisor
• Bachelors Degree (additional experience may be substituted for degree requirement
• Demonstrated excellence in service oriented communication and teamwork
• Must successfully pass a fingerprint background check by CADOJ and FBI
• Must be able to provide proof of full Covid 19 vaccination plus CDC and/or Alameda County recommended boosters
• Have proficiency in Microsoft Office - Outlook (email/calendar); Word (documents); Excel (spreadsheets); and Powerpoint (presentations)
• Have a valid CA Drivers License daily access to a working motor vehicle maintain legally required vehicle liability insurance and have an acceptable motor vehicle report as determined by MHAACs insurance broker

Preferred Qualifications

• Organizational learning
• Experience navigating the Alameda County Behavioral Health Care System and crisis support services
• Experience working as a mental health Family Peer Support Specialist
• Experience working with underserved and diverse communities
• Organizational learning
• Bilingual in one of Alameda Countys threshold languages: Cantonese Farsi Korean Mandarin Spanish Tagalog Vietnamese

HOURS OF WORK: Mon - Fri: 8:30AM-4:12PM. May require some evening and weekend work on occasion.

WORK LOCATION: 7677 Oakport Street Oakland CA 94621

SALARY: $68640 per year. Eligible for first pay increase after successful completion of 3-month introductory period

The Mental Health Association of Alameda County is an equal opportunity employer to all regardless of age ancestry color disability (mental and/or physical) those who exercise the right to family care and medical leave gender gender identity/expression genetic information marital status medical condition military or veteran status national origin political affiliation race religious creed sex (includes pregnancy) childbirth breastfeeding and related medical conditions and sexual orientation.

We are committed to offering an inclusive and accessible experience for all job seekers including individuals with disabilities. Our goal is to foster an inclusive and accountable workplace where everyone has the opportunity to be successful. If you need a reasonable accommodation to apply for a position or participate in the interview process then please connect with us and describe the specific accommodation requested for your disability-related limitations.

Required Experience:

Manager