L2 Desktop Support Engineer â Green Bay, WI (Onsite, Long-Term Contract)
L2 Desktop Support Engineer â Green Bay, WI (Onsite, Long-Term Contract)
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Job Description
Position: L2 Desktop Support Engineer
Locations: Green Bay WI (Onsite from Day 1)
Duration: Long Term Contract
Job Description:
We are seeking a highly motivated and experienced L2 Desktop Support Engineer to join our IT team. The ideal candidate will be responsible for providing advanced technical support to end-users ensuring the smooth operation of desktop systems hardware software and network connectivity. This role involves resolving complex technical issues performing system diagnostics and contributing to the overall efficiency of IT operations. The L2 Desktop Support Engineer will act as an escalation point for L1 support and will work closely with other IT teams to implement solutions and maintain a high level of user satisfaction.
Key Responsibilities:
- Provide advanced technical support for desktop/laptop hardware operating systems (Windows macOS) and a wide range of business applications.
- Diagnose and resolve complex hardware and software issues including but not limited to performance problems connectivity issues application errors and peripheral malfunctions.
- Perform installations configurations and upgrades of computer hardware software and peripherals.
- Act as an escalation point for L1 support technicians providing guidance and resolving issues that require in-depth knowledge or troubleshooting.
- Manage user accounts permissions and access rights in Active Directory and other identity management systems.
- Troubleshoot network connectivity issues (LAN/WAN Wi-Fi) and collaborate with network engineers to resolve complex network-related problems.
- Provide support for mobile devices (iOS Android) and associated enterprise applications.
- Ensure timely resolution of tickets by adhering to Service Level Agreements (SLAs) and maintaining clear communication with end-users.
- Document technical solutions troubleshooting steps and knowledge base articles for common issues to improve efficiency and self-service options.
- Participate in IT projects system rollouts and infrastructure upgrades as needed.
- Perform preventative maintenance and routine system checks to ensure optimal performance.
- Maintain accurate inventory of IT assets and manage equipment lifecycle.
- Educate users on best practices and security awareness.
Qualifications:
Required:
- Bachelors degree in Information Technology Computer Science or a related field or equivalent practical experience.
- Minimum of 3-5 years of experience in an L2 Desktop Support or similar role within a corporate environment.
- Strong proficiency in troubleshooting and supporting Microsoft Windows operating systems (Windows 10/11) and Microsoft Office 365 suite.
- Experience with Active Directory Group Policy and user account management.
- Solid understanding of networking concepts (TCP/IP DNS DHCP VPN) and network troubleshooting.
- Experience with ticketing systems (e.g. ServiceNow Jira Zendesk) and IT Service Management (ITSM) best practices.
- Excellent problem-solving analytical and communication skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong customer service orientation and interpersonal skills.
Preferred:
- CompTIA A Network or Microsoft Certified: Modern Desktop Administrator Associate certification.
- Experience supporting macOS environments.
- Familiarity with remote support tools and methodologies.
- Experience with endpoint management solutions (e.g. SCCM Intune).
- Knowledge of virtual desktop infrastructure (VDI) environments.
- Experience with scripting (e.g. PowerShell) for automation.
Skills:
- Technical Proficiency: Windows OS Microsoft Office 365 Active Directory Network Troubleshooting Hardware & Software Diagnostics.
- Problem-Solving: Critical thinking analytical skills systematic troubleshooting.
- Communication: Excellent verbal and written communication clear articulation of technical concepts to non-technical users.
- Customer Service: Empathy patience professionalism and a user-centric approach.
- Organizational: Time management prioritization attention to detail documentation.
Physical Requirements:
- Ability to lift and move computer equipment (up to 25 lbs).
- Ability to sit or stand for extended periods.
Raj
Siri InfoSolutions Inc.
Siri InfoSolutions Inc 3 Ethel Rd Suite # 302 Edison NJ 08817
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Employment Type
Full-time
