Customer Service Trainer
Customer Service Trainer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Description
We are seeking a dedicated Customer Service Trainer to join our team in Boston MA. The ideal candidate will be responsible for developing coordinating and delivering training programs that enhance the customer service skills of our staff. You will work closely with management to ensure all team members meet performance standards and are equipped with the tools necessary for success.
Responsibilities
Design and deliver engaging training programs for new and existing customer service representatives
Conduct skills assessments and identify training needs
Provide one-on-one coaching and support for performance improvement
Develop training materials manuals and guides
Monitor and evaluate training effectiveness through feedback and performance metrics
Collaborate with team leaders to implement service strategies
Stay current with industry trends and customer service best practices
Qualifications :
Qualifications
Proven experience as a trainer or similar role in customer service or call center environments
Excellent presentation communication and interpersonal skills
Strong organizational and time management abilities
Proficiency in creating training materials and using training software/tools
Ability to adapt training styles to various learning preferences
Bachelors degree in Business Communication Human Resources or a related field (preferred)
Additional Information :
Benefits
Competitive salary package ($52000 - $60000/year)
Opportunities for professional development and career growth
Supportive team environment
Paid time off and holidays
Health dental and vision insurance
Retirement savings plan
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
