Lead, Account Management
Lead, Account Management
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Job Description
Role Overview:
We are looking for a dynamic and results-driven Account Manager to drive the acquisition and management of HORECA (Hotels Restaurants Cafs) and O&I (Offices & Industries) accounts. This role involves end-to-end account ownership from onboarding to order management ensuring strong relationships revenue growth and timely payment recovery. The ideal candidate should be proactive customer-centric and skilled in negotiations.
Responsibilities:
1. Client Acquisition & Account Management
Identify and onboard new HORECA and O&I clients.
Build and maintain strong relationships with key stakeholders.
Act as the primary point of contact for assigned accounts.
2. Sales Growth & Business Expansion
Develop and execute account strategies to drive sales and meet revenue targets.
Identify cross-selling and upselling opportunities within existing accounts.
Collaborate with internal teams (operations finance and marketing) to ensure seamless service delivery.
3. Order & Relationship Management
Handle end-to-end order processing ensuring timely fulfillment.
Monitor stock availability and coordinate with supply chain teams.
Provide regular updates to clients on promotions new products and pricing.
4. Payment Recovery & Account Retention
Ensure timely invoicing and payment recovery from clients.
Address and resolve any billing or payment-related issues.
Implement strategies to retain high-value clients and minimize churn.
Qualifications :
Experience: 2-4 years in B2B sales account management or business development preferably in the food FMCG or supply chain sector.
Education: Bachelors/masters degree in business Sales or a related field.
Skills: Strong negotiation communication and relationship management skills.
Mindset: Target-driven proactive and problem-solving approach.
Tech Savvy: Comfortable using CRM tools MS Excel and data analysis for reporting.
Additional Information :
What does your playfield look like
- We work in a flexible but fast paced environment.
- We start and end with customers to deliver exceptional service.
- We love to innovate prioritize decide and deliver.
- We love what we do and we dont rest until our targets are achieved.. So if youre also someone who is driven until the dream is achieved come join us.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
