IT manager
IT manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Fairmont Mount Kenya Safari Club has been consistently ranked among the worlds finest earning a spot on the 2024 Travel Leisure 500 list and being recognized as one of the top destinations in Africa. It has also been featured by Cond Nast Traveler as one of Africas top destinations. In addition the hotel has been honored as Africas Leading Hotel by the World Travel Awards for the fourth consecutive year most recently in 2025.
We seek an IT Manager to lead and manage the hotels Information Technology operations in alignment with Accors IT policies ensuring efficient secure and cost-effective use of technology across all departments. This role is responsible for strategic IT planning infrastructure and systems management user support and training vendor coordination and data security. The position serves as a key advisor to hotel leadership on IT matters supporting operational excellence and enhancing guest and staff experiences through reliable and innovative technology solutions.
1. IT Strategy & Management
Lead the development and execution of the hotels IT plan in alignment with Accors policies.
Build strong relationships with Hotel GMs EXCOM HODs and other key stakeholders to support operational needs.
Provide regular status reports on IT operations to the General Manager and regional IT leadership.
Identify IT-related risks and engage Hotel Management and the regional team to ensure timely mitigation including PCI compliance.
Keep abreast of emerging technologies and provide recommendations for system improvements or upgrades.
2. Infrastructure (Hardware) Management
Ensure use of approved Accor hardware partners for all IT hardware needs.
Maintain hardware including computers servers routers switches POS devices PABX screens UPS and cabling.
Escalate unresolved hardware issues through appropriate channels to ensure minimal downtime.
3. Software & Systems
Enforce usage of only original licensed and approved software across all hotel systems.
Ensure compliance with Accors IT policies licensing and security standards.
Coordinate support with software vendors and escalate issues as needed.
4. User Access & Support
Monitor and control system access; ensure users only access systems required for their job function.
Coordinate with the Training Department to deliver ongoing user training on essential software functions.
Support staff in their day-to-day IT needs to enhance efficiency and system utilization.
5. Data Security & Backup
Enforce adherence to Accors IT Security and Data Protection Policies.
Ensure regular and reliable backups of all user-generated and system-critical data.
Manage system integrity and protect against unauthorized access or data loss.
6. Budgeting & Project Management
Prepare and manage the IT budget in consultation with Finance and the General Manager.
Lead IT projects from initiation through execution including upgrades installations and migrations.
Support the approval process for IT expenditures with sound business justifications.
Qualifications :
- Extensive experience (minimum 5 years) in a luxury or upscale hotel environment with at least 2 years in a similar leadership role.
- Experience with network infrastructure server maintenance cloud systems and data security.
- Proven ability to lead IT projects manage vendors and budgets and support end-users across multiple departments.
- Exceptional leadership and team management abilities.
- Strong problem-solving and communication skills.
- Excellent communication and interpersonal abilities with the capacity to interact effectively with guests staff and other stakeholders.
- Strong problem-solving and decision-making capabilities with the ability to address challenges proactively and effectively.
- Experience working with multinational teams and regional/global IT support structures is an added advantage.
Additional Information :
- Employee benefit card offering discounted rates in Accor worldwide.
- Learning programs through our Academies.
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities.
- Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
- Working with a hotel rich in history and known for exemplary services while growing your career.
- Work and learn in a magical luxury property.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
