Patient Services Officer
Patient Services Officer
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Job Description
In these full time part time and casual positions based in Richmond and Hawthorn you will work in various admission areas processing elective and emergency patient bookings. You will be tasked with conducting health fund eligibility checks and estimates pre-admission organisation admission and discharge of patients and bed allocations.
The role will also involve responding promptly to enquiries and requests handling patient accounts as well as general administrative duties including data entry. The Patient Services Centre Richmond is open 7 days a week from 6am to 8pm. You will need to be available for a rotating roster over these hours Monday - Sunday.
You will make an impact by:
- Having excellent communication skills
- Exceptional attention to detail
- A strong customer service focus
- The ability to prioritise in a timely and accurate manner
- An ability to cope under pressure and make informed decisions according to hospital needs
To be successful in this role...
Your well-developed administration customer service and people skills see you adjust quickly and work effectively as part of any team that you join. Excellent with your time management and organisation skills you can prioritise effectively to manage multiple requirements. Previous administration experience in the health care sector medical or health fund industry would be advantageous but is not essential.
Position Description Inherent Requirements
We will review applications as they are received.
About Richmond
Epworth Richmond is a rapidly growing fast-paced and dynamic teaching hospital where you will work alongside top-flight practitioners in all areas. You will challenge your skills broaden your experience and grow your expertise through exposure to a wide range of clinical specialties treatment options and the latest in technology. Epworth will support you to provide the best possible care to our patients by continually investing in your education better facilities and technologies.
Qualifications :
You will have:
- Administration experience gained within a service industry
- Experience with or knowledge of health fund checks and requirements desirable but not essential
- The ability to work a variety of shifts across the weekly roster
- Strong computer literacy
- Experience in IPM or similar health systems software will be advantageous
Additional Information :
At Epworth everybody matters.
At Epworth its a community. Its the sense of belonging and being part of an organisation that puts the patient in the centre of all that is done. In addition to this you will have access to:
- Epworths enhanced Not for Profit status (and not available in the public sector) provides the opportunity for employees to salary package up to $15900 pre-tax annually leading to greater take home pay
- The largest educational scholarship program of its kind in Australia
- Ability to purchase up to four additional weeks of leave
- Reduced cost of health services for you and your family at Epworth
- Relocation assistance is available for approved candidates
At Epworth we care.
We care about our patients and we care about our people. We care about keeping everyone safe. We care about valuing and empowering our people and growing careers. And we care about giving our people support and flexibility to thrive and contribute to our communities.
Enquire / Apply for this Position
Sound interesting To apply click the Im Interested button and attach your CV and cover letter.
For more information refer to the attached position description or contact Epworth Talent on (03).
It is a condition of employment with Epworth HealthCare subject to reasonable exemptions that you have had COVID-19 vaccinations including where recommended by public health authorities and booster vaccinations.
As a child safe organisation all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and hold a valid employee Working with Children Check (provided by you).
At Epworth we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all across race ability ethnicity gender age sexuality cultures and beliefs that reflect the communities we work in. At Epworth we care
It is a condition of employment with Epworth HealthCare subject to reasonable exemptions that you have had an annual Influenza vaccination where this is required under Epworth policy.
As a child safe organisation all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and may be required to hold a valid employee Working with Children Check (provided by you).
At Epworth we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all across race ability ethnicity gender age sexuality cultures and beliefs that reflect the communities we work in. At Epworth we care.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
