Senior Manager – Insider Threat Management Investigations

Work Location:

Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

TDs ITMI is a specialized team dedicated to both Insider and Externally focused financial crimes investigations related to employees and customers. Using a risk-based approach the team is responsible to identify contain investigate mitigate and manage risks by developing key strategies designing comprehensive security programs educating businesses within TDBG on security measures and protocols and working collaboratively with internal and external partners. Security programs are developed to positively impact and support business operations through security related policies procedures and projects all focused on reducing risks and protecting the Bank.

Primary Purpose of the Job:

Manages/leads a team of specialized professionals in the analysis and/or the investigation process for a specific area and assigns and monitors caseloads to ensure potential losses to the bank are minimized.

Job Description/Accountabilities:

• Lead a high performing team; provide ongoing feedback and performance reviews coach and develop employees and ensure performance management activities are undertaken and completed for all employees;
• Review and assess incoming files and allocate to appropriate Investigators / Investigative Specialists;
• Conduct investigations in the capacity of a working lead where complex cases have been specifically assigned ensuring proper analysis and investigation standards are followed;
• Generally involved in more complex/sensitive investigations that may have significant reputational/ organizational impact;
• Ensure investigations are professionally conducted and completed in a timely manner;
• Represents the Bank in court proceedings;
• Ensures an integrated approach with other business areas broader organization and enterprise as appropriate;
• Establishes effective relationships with different Stakeholders and act as brand ambassador for our line of business both internally and externally;
• Prepares and delivers as a SME at seminars to both banking employees and approved outside associations as required;
• Coordinates and prioritizes multiple initiatives and manages resource allocation;
• Shares knowledge information skills and subject matter expertise among the team and ensures the timely communication of issues and encourages good working relationships with other functions and teams;
• Establishes and fosters a cohesive team; promotes a fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectives;
• Assists with Physical Security / Robbery investigations upon request;
• Participates in the on-call program within the assigned Regions after hours;
• Identifies and communicates procedural weaknesses to businesses and participates in Root Cause Analysis during Post Investigative Reviews (PIRs) as required;
• Maintain strong awareness of emerging trends and investigative techniques for own area of specialty;
• Maintain a culture of risk management and control supported by effective processes in alignment with TDs risk appetite; and
• Supports the AVP ITMI-Canada in various tasks as required.

Qualifications/Competencies/Accreditation:

• Deep knowledge and understanding of businesses / technology and organizational practices/ disciplines;
• Undergraduate degree orrelevant professional certifications designations and/or 7 years relevant experience;
• Ability to present and make recommendations to senior management and executives;
• Demonstrated broad and in-depth knowledge of investigative techniques proper protocol and financial criminal trends;
• Excellent written and oral communication skills;
• Sound knowledge of analytical tools and techniques;
• Demonstrated decision making abilities and judgment skills;
• Proven ability to effectively work in a fast-paced high volume environment;
• Ability to effectively prioritize multi-task and adapt to changing priorities;
• Flexible schedule allowing for travel as required and on-call after hours callback;
• Excellent Interviewing skills;
• Proven experience testifying in court;
• Knowledge of investigative best practices and evidence gathering/continuity requirements;
• Proven knowledge of Bank policies standards and processes; and
• Good knowledge of Criminal Law Privacy Legislation etc.

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.

TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):