Associate Director, GED Support - Capital Markets
Associate Director, GED Support - Capital Markets
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Job Description
Job Summary
Job Description
What is the opportunity
The Equity Derivatives Technology Production Services team is seeking a seasoned Application Support Lead to join our team.
In this role you will be supporting a suite of applications that provide key Order Management and Execution capabilities for the Equity Derivatives Trading and Sales business. You will be accountable for driving platform stability and efficiency initiatives and will manage programs to transform and modernize our estate.
We support a fast-paced business with rapidly evolving needs and requirements. Your ability to take ownership of requests and issue resolution combined with a natural sense of curiosity and pride in a job well done will help you to succeed in this role.
What will you do
Investigate resolve and report on complex technical issues requiring business application understanding. Work closely with business clients and stakeholders to understand priorities and impact and provide timely and accurate reports to management and end-users on status of critical systems and processes.
Proactively monitor the health of our production environment ensuring maximum system availability and platform stability. Actively collaborate with our Development and Technology Infrastructure teams to improve the resilience and maintainability of our systems.
Work on initiatives to improve operational efficiency of the team. This will include projects to enhance system monitoring and metrics capture. Leverage automation to improve day-to-day operations. Maintain up-to-date documentation (resolution procedures operating manuals run books).
Ensure compliance with cyber security technology governance and de-risking initiatives. Plan and participate in disaster recovery exercises address technology risk items and vulnerabilities across our estate and help coordinate weekend maintenance activities.
Support the integration of new releases bug fixes patches and configurations into production including post-release checks and verification.
Note: as we provide 24x7 support to a global business this role will involve regular evening and weekend rotational work. Additionally a key component of this role is in-person engagement with business users on the Trading Floor. As such an in-office presence of 4 days per week in-office is expected
What do you need to succeed
Must-have:
. degree in Computer Science (or equivalent) combined with a minimum of 7 years experience providing application support on complex enterprise systems.
Strong foundational knowledge and experience with key technologies: Unix and Windows server management database administration network load balancing real-time monitoring tools job scheduling software and one or more scripting languages.
Capital Markets knowledge/experience
Outstanding verbal and written communication skills.
Deadline-driven and results-oriented; able to meet consistently high-quality standards while handling a variety of tasks and deadlines simultaneously.
A proven track record of managing high-visibility incidents and outages.
Nice-to-have:
Experience with ServiceNow ITRS Geneos BMC Control-M and Tableau.
Experience with supporting and managing Order Management Execution and Trading applications as well as familiarity with the FIX Protocol.
Capital Markets domain knowledge Equity Markets Listed Equity Derivatives and Structured Products.
Whats in it for you
We thrive on the challenge to be our best progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other reaching our potential making a difference to our communities and achieving success that is mutual.
You will join a highly productive and successful team of collaborative people.
You will be given the platform to innovate and actively drive change as we seek for continuous improvements in our levels of service.
You will enjoy a wide variety of activities and tasks that will challenge and stretch your talents and capabilities.
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Job Skills
Customer Service Decision Making Enterprise Application Delivery Information Technology (IT) Infrastructure Interpersonal Relationships IT Systems Integration System and Console Operations System Applications Systems SoftwareAdditional Job Details
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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best effectively collaborate drive innovation and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect belonging and opportunity for all.
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Required Experience:
Director
Employment Type
Full-Time
