Receptionist Desert
Receptionist Desert
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Job Description
Primary City/State:
Mesa ArizonaDepartment Name:
Guest Svcs-HospWork Shift:
EveningJob Category:
Administrative ServicesHelp move health care into the future. At Banner Health we are changing health care to make the experience the best it can be. If that sounds like something you want to be part of apply today.
As a Receptionist at Banner you will be the first friendly face many of our patients and visitors see! You will be responsible for greeting screening and assisting patients families team members and visitors at the assigned entrance to the facility including providing information and direction to patient rooms meeting rooms registration areas and surgery and imaging waiting areas. The ideal candidate has a passion for helping others adapts well to constant change can remain calm under pressure and understands the importance of providing quality customer service while ensuring all required screening procedures are met.
SHIFTS:
- Full Time /40 Hours a Week
- Tuesday- Saturday
- 8:00am-4:30pm- or 7:00am-3:30pm
LOCATION:
- Banner Desert Medical Center- 1400 S Dobson Rd Mesa AZ 85202
POSITION SUMMARY
This position is responsible for greeting screening and providing assistance to patients families and visitors. This position provides quality customer service and may also answer phones and control access to a care delivery area.
CORE FUNCTIONS
1. Greets and assists visitors to the area. Provides them with general information regarding processes and policies and directs them to appropriate resources services or areas.
2. Maintains an orderly waiting area and works with volunteer services to provide a positive/satisfying experience for patients and/or visitors. Reports maintenance issues as needed to facilitate visitor comfort and safety.
3. In patient care delivery areas coordinates access to the care delivery area performs visitor authorization procedures serves as a liaison between visitors and staff relays visitor concerns to staff and coordinates visitor support services such as assigning lockers taking and relaying messages assigning pagers to visitors etc.
4. May answer phones transfer calls take messages and relay messages and information as needed.
5. May perform these additional functions depending on assigned area: assembles charts files sorts mail maintains supplies inventory transports patients processes occasional miscellaneous payments or other appropriate duties as requested.
6. Performs functions within established parameters. Customers include patients families and the community at large.
MINIMUM QUALIFICATIONS
Must have good interpersonal communication and display compassion in stressful situations. This position requires effective interpersonal communication skills and a friendly customer service attitude.
PREFERRED QUALIFICATIONS
High school diploma/GED or equivalent working knowledge.
Additional related education and/or experience preferred.
EEO Statement:
Our organization supports a drug-free work environment.
Privacy Policy:
Employment Type
Full-Time
