Onboarding and Implementation Consultant - (1 Year Fixed Term)
Onboarding and Implementation Consultant - (1 Year Fixed Term)
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Job Description
Cision is a leading media technology and analytics company that enables marketers and communicators to effectively manage their earned media programs in coordination with paid and owned channels to drive business impact. As the creator of the Cision Communications Cloud the first-of-its-kind earned media cloud-based platform Cision has combined best in class applications for the PR professional to optimize their work and attribute the impact of their campaigns in real quantifiable terms. Blending market leading database monitoring distribution analytics and insights tools in one suite Cision is transforming the profession and elevating the craft of public relations into a formidable part of the marketing mix.
The Onboarding & Implementation Consultant in the EMEIA Customer Experience organisation will be responsible for the efficient and successful onboarding of all relevant customers across all our platforms in alignment with the customers needs achieving customer satisfaction ensuring optimal time to value. The O&I Consultant will be working closely with the rest of the Customer Experience team to deliver a world class experience for every customer at every touchpoint.
Key Responsibilities
- Performs customer facing onboarding activities including but not limited to customer discovery desired outcome creation success planning and in-depth platform training
- Performs back-office onboarding activities including but not limited to new account activations platform configuration keyword/search entry and refinement
- Executes against key onboarding KPIs including key milestone achievement response time time to value and customer satisfaction
- Ability to articulate customer desired outcomes and convert into Cision Customer Success deliverables
- Continually learning & developing knowledge of all Cision platforms demonstrating credibility to successfully onboard customers
- Works in highly consultative manner with customers to determine and understand their needs and goals to provide tailored guidance in successful adoption of Cision platform
- Engages customers regularly throughout the onboarding period to address customer questions and concerns ensuring a world class onboarding experience
- Works cross-functionally with all customer facing roles to ensure a smooth and successful transition from sales to onboarding to customer success
What are we looking for
- Professional with Customer First mindset with atleast 2-5 years experience in onboarding clients onto new solutions or platforms.
- Driven self-starter enthusiastic and with an ownership mentality
- Adaptable and ability to thrive in a fast-paced ever-evolving environment
- Proven experience in a customer-facing role demonstrating ability to manage multiple projects
- Ability to collaborate with internal partners whilst co-ordinating key customer deliverables ensuring world class customer experience
- Understands how to demonstrate the use & adoption of Cision software and services to achieve customers outcomes and goals
- Advanced listening and verbal communication skills to understand customers needs and ability to respond clearly and concisely both verbally & written
- Enthusiast; strong work ethic with a positive mindset and can-do attitude
- Experience working within global newswire or media distribution organisation is favourable
- Experience with Salesforce and/or Customer Success software is desired
- Excellent English language skills written and verbal. Additional languages are an advantage.
- Working knowledge of MS Office Suite including Word Excel PowerPoint is required
What we offer
- Pension Plan
- Group Insurances
- Wellness allowance
- ATK days
- Gym Discount
- Glasses
- Employee Assistance Programme (EAP)
- Cision Global Charitable Giving Program
- Headspace
Required Experience:
Contract
Employment Type
Contract
