Assistant Manager - IT Support
Assistant Manager - IT Support
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Job Description
Location:
Bengaluru Karnataka IndiaJob ID:
R0099021Date Posted:
Company Name:
HITACHI INDIA PVT. LTDProfession (Job Category):
IT Telecom & InternetJob Schedule:
Full timeRemote:
NoJob Description:
Job Title:Assistant Manager - IT Support
Designation:Assistant Manager
Company: Hitachi India Pvt Ltd
Location:Bangalore India
Salary: As per Industry
Company Overview:
Hitachi India Pvt. Ltd. (HIL) markets and sells a wide range of products/services ranging from Information & Telecommunications Systems Digital Solutions & Services Infrastructure Systems Industrial Systems like Water Oil & Gas supply and management to Transportation and Urban Development Systems. Together with further localization Hitachi aims to contribute to developing a sustainable society in India as well as contributing to the countrys economic growth.
Job Roles & Responsibilities:
VIP Support Up to CxO level. (The likes of Brice Lorena Andy Barr Ali Dormer and their EAs etc).
Preparing his support team for end-user technology and support process changes.
High Priority incident management communication escalation etc.
Support documentation Lifecycle - practical and tested SOPs and knowledge base articles.
Applying GDPR to requests for data.
Relationship/trust building with other IT support teams.
Project workstream support.
Skills:
Okta MFA.
MDM (Intune).
Cyber Security Password changes Phishing mails poor end-user behavior.
Device connectivity in a Zero Trust environment.
Windows 11.
Supporting Digital adoption e.g. M365 apps.
Experience: 8-10 Years
Education: BE/ BCA/ MCA
Required Experience:
Manager
Employment Type
Full-Time
