International HR Operations Specialist, Canada
International HR Operations Specialist, Canada
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Job Description
Who We Are
At Justworks youll enjoy a welcoming and casual environment great benefits wellness program offerings company retreats and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.
Were helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. Were data-driven and never stop iterating. If youd like to work in a supportive entrepreneurial environment are interested in building something meaningful and having fun while doing it wed love to hear from you.
Were united by shared goals and shared motivations at Justworks. These are best summed up in our company values which are reflected in our product and in our team.
If this sounds like you youll fit right in.
Who You Are
As an International HR Operations Specialist for Canada youll be the go-to on the ground expert in charge of effectively implementing local compliance processes communicating these processes across the International organization and executing processes directly with customers and employees where needed. As a local HR Operations Specialist you care deeply about both the employee and customer experience. You can simplify and articulate legalese and complex concepts into clear easy-to-understand terms. You love learning about new products and subject matter (such as employment law updates) and helping others learn as well.
You have a natural curiosity to develop deep subject matter expertise in your region combined with a people-first and practical mindset. You are a problem solver who genuinely enjoys figuring out how and why things work and you have the ability to implement compliance processes ensuring adherence and driving continuous improvements.
Your Success Profile
What You Will Work On
- Develop oversee and implement the administration and operations of HR programs and policies at each stage of the employee and customer lifecycle including: onboarding employee status changes offboarding transfers payroll and other compensation changes benefits enrollment and administration.
- Partner with the cross-functional teams (such as Customer Success Revenue Enablement and Product Marketing) to create HR-related content tools and experiences for internal and external customers
- Work through creative and practical solutions to effectively answer complex HR questions and problems that arise from employees and customers; provide HR guidance and best practices troubleshoot and resolve issues and route feedback appropriately
- Display a high level of professionalism and compassion when working on sensitive customer and employee matters
- Explain complicated compliance and HR concepts in simple user-friendly terms communicating with both our customers and employees on the ground
- Other duties as needed based on department and/or organizational needs
How You Will Do Your Work
As an International HR Operations Specialist results are paramount for your success and ultimately result in our success as an organization. In this role your foundational knowledge skills abilities and personal attributes are anchored in the following competencies:
- Consultative - takes an approach that focuses on building relationships with others understanding their problems and developing solutions to their challenges through open-ended questions and active listening.
- Clear communication - the ability to articulate thoughts and express ideas effectively using oral written visual and non-verbal communication skills as well as listening skills to gain understanding.
- Taking responsibility - being accountable being committed and accepting ownership for ones decisions actions and behavior.
- Adaptability - the ability to adjust your approach or actions in response to changes in your external environment.
- Solution-oriented - identifies the source of a question or challenge and provides the right or a better way of doing things.
- Curious - the innate desire to learn grow and understand.
- Risk assessment - applying a logical step-by-step process to protect and consequently minimize risks to the organization interests and employees.
Qualifications
- Minimum of 4 years of HR professional experience championing efficient compliant and people-focused processes across different provinces in Canada
- Experience managing complex HR compliance or legal situations with customers and employees
- Proven experience in managing competing customer support and project priorities
- Ability to establish and maintain standard operating procedures and user documentation
- Knowledge of data governance privacy and compliance in a HR context
- A collaborative team player with a positive attitude committed to being a business partner to internal customers
Bonus Points for:
- Prior experience working across multiple countries
- Specific experience in employer-of-record (EOR) and international products
- Experience of establishing HR policies and working norms in early stage environment
- Passion for innovation and technology trends leveraging AI and automation
- Experience with payroll administration and benefits
- Experience using JIRA Zendesk Notion and Asana
- Multilingual fluency preferred
#LI-Hybrid
Actual compensation is based on multiple factors that are unique to each candidate including and not limited to skill set level of relevant experience and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.
For more information about Justworks Total Reward Philosophy including all of the perks and benefits we are proud to offer our team members please visit Total Rewards @ Justworks.
Diversity At Justworks
Justworks is committed to maintaining a workplace where diversity of identity culture and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work our people and our product drives creativity and innovation entrepreneurial leadership and integrity competitiveness and collaboration throughout our business and in the market. We depend on our differences to make our team stronger our workplace more dynamic and our product accessible to all of our customers.
Were proud to be an equal opportunity employer open to all qualified applicants regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital or familial status disability pregnancy gender identity or expression veteran status genetic information or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs as well as for other covered reasons consistent with applicable federal state and local laws. If youre in need of a reasonable accommodation please reach out to us at . Your comfort and success matter to us and were here to ensure an inclusive experience.
Required Experience:
Intern
Employment Type
Intern
