Partner Operations Manager

Job Title: Partner Operations Manager
Location: Gurgaon (1) Mumbai (1) Hybrid (Minimum 3 days on-site)
Number of Openings: 2
Schedule: General Shift

We are seeking a Partner Operations Manager to join our dynamic team! The role is responsible for Partner-facing licensing solutions and requires subject matter expertise in Microsoft Volume Licensing concepts and processes. The Partner Operations Manager will provide front-line transactional support for Partners ensuring adherence to account plans and delivering high-quality service.

This hybrid position requires on-site collaboration for at least 3 days a week offering a chance to innovate and engage in the vibrant energy of our office.

Contracting and Order Management

• Validate and execute agreements and post-sales lifecycle transactions with accuracy and compliance.

• Manage critical deal lists in alignment with Sales Sales Excellence and subsidiary stakeholders.

Billing Management

• Execute accurate and compliant order and invoice approvals to maximize cash flow.

• Manage credit approvals and Finance exceptions for high-value credits and rebills.

• Track contract billing status highlight risks and communicate with stakeholders.

Partner Service

• Serve as primary contact for Partner service inquiries and escalations.

• Monitor service metrics identify improvement areas and implement strategies to boost performance.

• Develop and streamline Partner service processes to enhance efficiency and customer satisfaction.

• Oversee Go-to-Market activities for Teams Teams-driven Copilot MAU.

Operations Excellence

• Drive process consistency accuracy and timeliness across operations.

• Act as a trusted advisor to Partners and internal clients delivering scalable operational solutions.

• Bachelors degree in Business Operations Finance or related field or equivalent experience.

• 4 years in contracting order management pipeline management and billing execution with focus on financial accuracy and compliance.

• 2 years in contract validation credit approval billing management and partner service.

• Strong data-driven decision-making using KPIs.

• Fluent in English (verbal & written).

• 2 years in Partner service operations with escalation management and process improvement.

• Experience with Microsoft licensing concepts contracts quotes and invoices.

• Familiarity with Volume Licensing sales and support lifecycle.

• Experience in Business Value deal constructions.

• Work Mode: Hybrid (Minimum 3 days on-site)

• Shift: General