Hotel Receptionist (Live In Available)

As part of our reception team you will warmly welcome our guests to the hotel. You are the hub the go to person for quesries any queries and questions our customers may have and believe me they can be diverse!. Always keen to please and to make every effort to accommodate their needs. Obviously there is the administrative stuff checking them in and out answering calls taking reservations and handling cash and banking. That bit may not be quite so interesting but a understanding of using computors or a similar role will help - well train you to do the rest.

The bit we cant train is the warmth the smile the willingness to learn and the caring attitude you need. Those personalities need to be seen through a phone or e-mail and thats the bit we need you to bring with you from day one.

In return we offer a great family feel to your working environment a small team a stunning location in which to live and work in luxurious surroundings and of course a good wage for a job well done.

We truly believe our people are our biggest asset and to reflect that we offer:

• Market Leading Rates of Pay
• 28 Days Holiday rising annually to a maximum of 33 Days
• An equal share of tips/gratuities
• On the Job Training and development with recognised qualifications
• An Anniversary Bonus
• A Complimentary stay each year in a sister hotel for you or to gift to your friends and family.
• Introduce a colleague scheme and earn up to 600
• A fantastic working environment in beautiful surroundings.
• Subsidised accommodation should you require it includes bills wi-fi and licences.
• Meals on Duty
• Access to complimentary Mental Health & Wellbeing services
• Discounted stays throughout the UK in Bespoke Hotels
• 50% off all Food & Beverage during Bespoke Hotel Stays

Bespoke Benefits

At Bespoke Hotels our people are our biggest asset. We focus on engagement and individual development working with natural strengths and supporting education from a commercial perspective. We create pathways so our people know the direction their careers will head.

We believe that great hospitality can only be delivered by a happy motivated and engaged team; so this is at the heart of our culture and of our Be-Attitude values.

We are proud to provide equal opportunities for our team members encouraging inclusive and creative culture providing long-term careers supporting community and assisting in environmental matters.

At Bespoke we ensure meaningful relationships with our colleagues guests and third-party suppliers positively celebrating diversity and inclusion within our teams encouraging collaboration and creativity.

We offer competitive salaries incentives ample scope for personal development and discounted hotel stays for you your family and friends.

Requirements:

The ideal person will have a great smile a great attitude and the ability to deliver great service to our guests.

We are looking for someone who is passionate about hospitality that is reliable and willing to learn as part of this growing team.

Duties will include:

1. Welcoming customers checking them in and settling them into their rooms.
2. Taking enquiries reservations administration of the reception desk
3. Receiving compliments about the great views and the great service.
4. Prepare paperwork and banking.
5. Accommodating requests form guests in a professional manner.
6. Strive to anticipate customer needs and where possible react to theses to enhance customer satisfaction.
7. Having fun working with colleagues chatting with guests enjoying the great surroundings.

Being Bespoke:

Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9500 hotel rooms 8000 employees and 815 million of assets.

We stand today as the UKs Largest Independent Hotel Group owning a number of hotels and partnering with an ever-increasing portfolio alongside this. Every agreement we have is Bespoke by name and bespoke by nature. Our properties range from specialist golfing hotels to award-winning spa resorts and chic city centre properties.

We pride ourselves on a diverse roster and a unique individualised management style with over 90 management agreements across the UK alongside a further 30 management consultancy services and 100 hotels with sales & marketing services only.