Senior Helpdesk Technician
Senior Helpdesk Technician
Posted on :
15-07-2025
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1 Vacancy
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Job Description
Job Details
Kenmore Campus Washington - Kenmore WA
Seattle Clinic Washington - Seattle WA
Full Time
$33.65 - $36.05 Hourly
Staff
Onsite
Description
Position Summary
We are seeking a qualified Senior IT help desk technician to support our customers computer systems hardware and software. The technician will work with internal customers in person and remotely guiding them through systems configuration and troubleshooting while aiming to resolve issues with efficiency. Standout candidates will be excellent problem-solvers with outstanding communication and customer service skills.
Essential Responsibilities
- Provide first-level and escalation contact and issue resolution for hardware software application and phone issues for staff faculty and students
- Maintain user access to network software and phone systems including remote access
- Provide basic user training and assistance to computer end-users
- Performs regular and on-demand maintenance inventory and troubleshooting of staff equipment UPS equipment copiers information displays and other devices
- Image and deploy end user equipment such as computers laptops smart devices projectors and other equipment
- Participates in IT helpdesk ticketing ensuring they are processed and completed efficiently and timely
- Interfaces with IT staff service providers or related technical support services to resolve problems
- Ensures proper electronic and other recycling is tracked and properly dispatched
- Assists the Network Administrator as needed in ensuring the continued operation of enterprise systems. Tasks may include but are not limited to minor maintenance preventive maintenance and implementation of changes and upgrades to end user hardware and software.
- Assists the Network Administrator in creating and maintaining IT documentation and maintenance procedures
- Follows all protocol and standards for maintaining appropriate systems of record ensuring audit trails are properly followed.
- Other duties as assigned may include working on-call during nights and weekends as needed
Qualifications
Qualifications and Requirements
- Three or more years experience in personal computer setup and repair including software installation server and network configuration.
- Two years experience working with Active Directory and domains including working knowledge of group policy management.
- Three or more years experience in Windows server environment. Including experience in Office 365 Exchange SharePoint terminal services and performing backups in a helpdesk environment. Virtualization and SQL Server experience is preferred.
- Excellent technical knowledge and support experience with desktop and laptop workstations network equipment and peripherals (printers scanners switches input devices etc.). Including experience with desktop imaging software for PC deployments.
- Excellent written & verbal communication with the ability to document issues and resolution training materials FAQs etc. when communicating with users and vendors. Keen attention to detail.
- Exceptional customer service orientation with a focus on rapport-building listening questioning skills and delivering information in a friendly manner to users.
- The ability to lift 50lbs and transport heavy to moderately heavy objects such as computers and peripherals.
- Ability to take initiative and ownership by working independently or in a team environment.
- Ability to work well with people from many different disciplines with varying degrees of technical experience.
- Ability to multi-task while completing scheduled and on-demand tasks.
Preferred Qualifications
- Experience with automation PowerShell scripting and remote management tools.
- ITIL experience a plus.
- Previous experience with an educational or non-profit organization a plus
- Ticketing system and inventory management experience preferred.
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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